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Seaman Corporation · 2 days ago

Strategic Accounts Technical Representative

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Seaman Corporation is a leading manufacturer of high-performance fabrics dedicated to protecting the planet and its customers. They are seeking a Strategic Accounts Technical Representative to provide technical support for Strategic Business Account projects, ensuring successful outcomes through collaboration with various stakeholders.

Manufacturing

Hiring Manager

Robin Frazier

Responsibilities

Coordinating technical support for Strategic Projects or portfolio of projects based on region or Strategic Account needs

Conduct in-progress roof site visits to monitor installation quality, ensure adherence to roofing practices and specifications, and address any issues or concerns during installation

Provide ongoing communication regarding project status and assist the Strategic Account Project Manager and team with issue resolution

Collaborate with Owner Representatives, General Contractors, Architects, Consultants to address and resolve project related issues

Offer technical assistance to FiberTite Strategic accounts and technical team as needed

Work closely with local FiberTite Technical Representatives to ensure project needs are met

Train Seaman Corporation’s Authorized Applicators, and FTR associates, on the correct use and installation of FiberTite products and roofing systems

Conduct final inspections of FiberTite Roof System installations to confirm compliance with technical and warranty requirements per FiberTite guidelines

Support Strategic Account Business Development Managers and sales teams with technical assistance with their sales efforts

Investigate warranty claim issues, including performing necessary repairs as directed by FiberTite Warranty Services

Adhere to company expense and vehicle policies

Follow all environmental, safety, and company guidelines to ensure compliance

Maintain consistent communication with FiberTite Technical Services team to ensure project coordination and knowledge sharing

Qualification

Technical supportRoofing systems knowledgeConstruction blueprintsSingle-ply roofing experienceRoof leak detectionBuilding codes knowledgeContinuous improvementCommunication skillsTeamworkCustomer focus

Required

High school diploma or general education degree (GED)

5-10 years of experience in a technical or product management related position in the single-ply roofing market, preferably with thermoplastic membranes (KEE, PVC, TPO, Modified Bitumen) is desired but not a requirement

Registered Roof Observer (RRO) is desired but not required

Basic PC skills, i.e., Word Perfect, Excel Spreadsheet, email, Internet

Ability to read and understand basic construction blueprints, drawings, and specifications, and perform basic estimating

Fundamental knowledge of roofing materials and roofing systems

Fundamental knowledge of roof leak detection methods, and determination of corrective repairs, associated with single-ply roofing systems

Ability to listen & comprehend, and express oneself both verbally in writing, including report writing

Working knowledge of building codes, i.e., FM, UL, Miami-Dade

Benefits

Company performance bonus in addition to base salary

Flexible work opportunities including flex schedules and remote work from home up to two days per week (if applicable to role)

Professional development opportunities including tuition reimbursement, course training, and networking

A competitive benefits package including medical, dental, vision, 401(k) with company match, paid time off (PTO), volunteer time off (VTO), and paid holidays

Fun and engaging activities including department outings, holiday parties, and our annual company-wide dinner