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VyStar Credit Union · 4 hours ago

Assistant Branch Manager

Orange City, FL

Full-time

Onsite

Mid Level

3+ years exp

VyStar Credit Union is a financial institution that offers competitive pay and benefits. The Assistant Branch Manager is responsible for coaching and developing branch employees, ensuring exceptional member service, and maintaining operational excellence while working closely with the Branch Vice President to implement branch strategies.

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Responsibilities

Partner with the Branch Vice President (BVP) to ensure day-to-day branch operations, choreography, and implementation result in unbelievable service experiences for members and achieve or exceed organizational strategic goals and profitability requirements

Train, encourage, enable, and coach employees to embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments to successfully establish, maintain, and grow strong member relationships

Model all VyStar Excellence behaviors while performing job duties

Develop staff for succession planning within the branch network and other lines of business

Work closely with Human Resources and Training to ensure the recruiting and training curriculum are appropriate, timely, and a positive experience for VyStar employees

Assist the BVP by partnering with internal departments dependent upon referrals for success

Establish and validate performance objectives for the branch consistent with VyStar Excellence and branch scorecards

Provide ongoing coaching for direct reports including side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions

In partnership with the BVP, conduct daily team huddles and weekly sales meetings which include training on products and services and skill practice to increase knowledge and comfort level with making recommendations to members

Prepare and administer performance appraisals for direct reports

In partnership with the BVP, analyze data to determine and implement staffing changes and modifications as needed

Support and participate in all Credit Union initiatives and campaigns

Ensure compliance with regulations, policies, and procedures and perform audits

Adhere to solid risk management guidelines in a highly regulated environment

At applicable locations, collaborate with Branch Operations Analysts to ensure compliance

Exhibit a high degree of integrity, trustworthiness, and professionalism at all times

Work from home during branch closures, such as during disaster recovery events

Actively lead by example through community service supporting the VyStar brand

Create and maintain an inclusive and professional environment where all team members are respected, and diversity is valued

As applicable, support a high school branch and Collegiate employees, including mentoring, training, and development of the student interns, and ensuring sound branch operations and compliance with rules and regulations

Resolve member concerns independently and escalate more complex concerns as appropriate

Provide counseling to members and employees on all financial matters and make appropriate recommendations

Performs other duties as assigned

All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance

Qualification

Customer service skillsFinancial institution experienceLeadership experienceTeachingMentoringProblem solving skillsCongenial attitudeRelate wellCommunication

Required

High school Diploma/GED is required

3 + years in a customer service, sales, community service, military service, or leadership role is required

A congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others are required

Must possess strong teaching and mentoring skills and a commitment to quality service

Must be able to work in a fast paced, changing environment and have a strong desire to assist members in meeting their financial needs

May stand throughout entire shift in order to assist members or other staff