LightGuide · 3 months ago
Operations Engineer
Wixom, MI
Full-time
Onsite
Mid LevelLightGuide, Inc. is a leading projected augmented reality (AR) work instruction software platform that transforms manual manufacturing processes for companies worldwide. The Operations Engineer will be responsible for integrating and installing Augmented Reality systems at customer sites, ensuring proper installation, troubleshooting, and user training while coordinating resources for successful implementations.
Augmented RealityIndustrial AutomationManufacturingSoftware
Responsibilities
Ensuring specialized mechanical and electronic systems are properly integrated and installed, thoroughly tested in-house and fully integrated including customer training at facilities
Integrate, install, and troubleshoot LightGuide systems, including but not limited to:
+ Computers and all internal components
+ Graphics (i.e., Projectors, Monitors, CPU Hardware)
+ Projectors
+ 3D Vision
+ Other Computer Peripherals and (Nondescript) Hardware
Following up and independently working through subtle issues for system success
Sending daily status reports during integrations and installations activities/projects
Work independently, with minimal direct supervision, to perform following activities, but not limited to:
+ Coordinating Integrations, Installations, Programming, and Troubleshooting
+ Working at customer facilities
Perform in-depth troubleshooting and investigate root cause of issues to handle client inquiries via our main support channels
Manage and solve assigned cases by providing the best support solution. Reference technical documentation and aid in building internal knowledge base content where gaps may be present
Train users, customers, and partners to use the LightGuide system effectively and efficiently
Work closely with business, engineering, and operations teams to ensure transparent communication and efficient issue resolution (i.e., Task management systems, Excel sheets, Shipping/Receiving Logs, Checklists etc.)
Ensuring only qualified systems ship
General Building Maintenance
Able to design and build structures
Be able to independently coordinate resources at the customer level. Will oversee their jobs and installs
Qualification
Required
Experience in integrating and installing Augmented Reality systems at various customer sites
Ability to work independently integrating system components at the LightGuide, Inc. facility
Ability to install and author comprehensive programs while coordinating all resources for a successful implementation
Ensuring specialized mechanical and electronic systems are properly integrated and installed, thoroughly tested in-house and fully integrated including customer training at facilities
Integrate, install, and troubleshoot LightGuide systems, including but not limited to: Computers and all internal components, Graphics (i.e., Projectors, Monitors, CPU Hardware), Projectors, 3D Vision, Other Computer Peripherals and (Nondescript) Hardware
Follow up and independently work through subtle issues for system success
Send daily status reports during integrations and installations activities/projects
Work independently, with minimal direct supervision, to perform activities including Coordinating Integrations, Installations, Programming, and Troubleshooting
Perform in-depth troubleshooting and investigate root cause of issues to handle client inquiries via our main support channels
Manage and solve assigned cases by providing the best support solution
Train users, customers, and partners to use the LightGuide system effectively and efficiently
Work closely with business, engineering, and operations teams to ensure transparent communication and efficient issue resolution
Ensuring only qualified systems ship
General Building Maintenance
Able to design and build structures
Be able to independently coordinate resources at the customer level
Strong PC skills with some Audio-Visual Multimedia (AVMM) and Program Logic Controller (PLC) Experience
Work independently or as a member of a distributed team
Work independently at customer sites and interact with customers at different levels
Coordinate activities while on-site, creating individual and teamwork schedules
Verbal and written communication skills
Physically and mentally able to install equipment: In-house and/or at customer locations
Must be able to use power tools, ladders, boom lifts, forklifts, other electrical and controls equipment
Project Management is a highly recommended skill
Troubleshoot all Tier I & II and repair all LGS System deficiencies
Customer Service/Management experience required
Proven Safety Record
Ability to pass a drug screen
Vocational experience, Certification in a technical field, or Associate Degree in Business Science
Bachelor's Degree in engineering or business science is a plus
Benefits
Competitive and diverse benefits
Supportive and values driven company culture
Company
LightGuide
LightGuide Inc., uses proprietary software and high-powered projector systems to automate various industrial tasks
Founded in 2005
51-200 employees
H1B Sponsorship
LightGuide has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$16MKey Investors
G2 Venture Partners
2023-10-05Series Unknown· $1M
2021-07-08Series B· $15M
Leadership Team
Paul Ryznar
CEO and Founder
William Sommerville
Chief Technology Officer
Recent News
SEC
2023-10-10
Venture Capital Firms
2022-03-16
Company data provided by crunchbase