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John H. Carter Company, Inc. · 4 hours ago

Inside Sales - Measurement

Metairie, LA

Full-time

Onsite

Entry, Mid Level

2+ years exp

John H. Carter Company, Inc. is seeking an Inside Sales professional to manage heavy phone call loads and ensure timely customer service. The role involves supporting sales initiatives, handling customer inquiries, and maintaining high standards of customer commitment.

ComputerConsumer ElectronicsInformation TechnologyManufacturingVirtual Reality

Hiring Manager

Carrie Harper

Responsibilities

Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis. Most of the time the workload will be considered as ‘heavy’

Ensure that Inside efforts are aligned with the Technician availability

Detailing project information for effective job completion

Support JHC accounting department with problem invoices, returns and general customer account information

Support JHC Sales personnel when required for the pursuit of Instrumentation & Measurement Services initiatives

Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times

Work closely with and support the JHC product principals when required to do so

Actively and enthusiastically attend required and preferred training

Actively and enthusiastically participate in the after hour and weekend ‘On-Call’ rotation as required (after min 1 year in the role)

Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise

Accurately complete quotes, order entry and purchase orders

Always build and cultivate solid relationships

Some travel may be required

Qualification

Inside Sales experienceJob Scheduling experienceTechnical Certification/DegreeMicrosoft ExcelMicrosoft OutlookMicrosoft WordOrganizationProfessional appearanceInquisitive about industrial processProblem solvingCommunication skills

Required

Minimum 2+ years of Inside Sales & Job Scheduling experience in an industrial service type environment – preferably in Measurement Products and Services

In the absence of a specific measurement products and service background, experience with other industrial instrumentation/equipment and services sold into the oil & gas industries will be considered

A BS in a Technical Discipline is preferred

A Technical Certification/Degree in an appropriate discipline from a Vo-Tech organization will be considered

Professionally Articulate

Capable of reading Equipment & Process Specification documents

Proficient in the use of Microsoft Excel, Outlook, Word

Professional in appearance and actions

Organization

Inquisitive about industrial process industry

Problem solving - Investigating and resolving customer problems in concerns in a timely manner

Comfortable doing the same type of work for long periods of time