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Walmart Canada · 3 months ago

Principal, Product Manager – Workforce Management & CMMS

Bentonville, AR

Full-time

Onsite

Senior Level, Lead/Staff

$110K/yr - $220K/yr

8+ years exp

Walmart Canada is seeking a Principal Product Manager for Workforce Management & CMMS to design and scale the orchestration layer that powers Walmart field teams dispatch and SLA performance. The role involves leading product roadmaps, enhancing operational efficiency, and collaborating across various teams to ensure the optimization of Walmart’s field network.

DeliveryRetailShopping

Responsibilities

Lead the development and execution of product roadmaps for workforce management and CMMS integration

Drive consolidation of internal systems and enable real-time visibility of workforce activity and SLA performance

Develop dynamic scheduling, dispatch, and reporting tools to enhance operational efficiency

Facilitate externalization of Walmart’s Facilities-as-a-Service capabilities for commercial clients

Champion change management initiatives to ensure adoption across large, distributed workforces

Collaborate across operations, engineering, finance, and customer-facing teams

Qualification

Product management experienceWorkforce schedulingCMMS integrationAPIsData flowsChange managementAnalytical insightCollaboration skillsCustomer-first mindset

Required

8–10 years of product management experience, with Principal-level ownership in workforce, field service, or enterprise SaaS platforms

Proven success in workforce scheduling, optimization, or CMMS integration at scale

Strong technical foundation — APIs, orchestration engines, data flows

Ability to collaborate across operations, engineering, finance, and customer-facing functions

Customer-first mindset, balancing Walmart's internal efficiency with external SLA excellence

Option 1: Bachelor's degree in computer science, engineering, or related area and 9 years' experience in product management

Option 2: 11 years' experience in product management or related area

Preferred

Experience externalizing internal workforce capabilities into commercial offerings

Familiarity with CMMS ecosystems, technician dispatch systems, and SLA-driven platforms

Strong analytical and operational insight; ability to link metrics to financial impact

Change management experience driving adoption across large, distributed workforces

Master's degree in Computer Science, Engineering, Business Administration, or related area and 8 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products

Supervisory experience

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly

The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture

Benefits

Competitive pay as well as performance-based bonus awards

Health benefits include medical, vision and dental coverage

Financial benefits include 401(k), stock purchase and company-paid life insurance

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting

Short-term and long-term disability

Company discounts

Military Leave Pay

Adoption and surrogacy expense reimbursement

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart