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AZUL Hospitality · 4 months ago

Catering Sales Manager - Non-Exempt

Koloa, HI, USA

Full-time

Onsite

Entry, Mid Level

$75K/yr - $85K/yr

1+ years exp

AZUL Hospitality is a company focused on providing exceptional service in the hospitality industry. They are seeking a Catering Sales Manager responsible for developing new accounts, maintaining existing accounts, and implementing sales and marketing strategies to maximize profits while ensuring customer satisfaction.

HospitalityProject ManagementTourism

Responsibilities

Manage group and catering accounts to maximize business potential

Negotiate group and catering business and contracts that meet or exceed hotel revenue goals

Negotiate contracts, ensuring that all pertinent aspects of solicitation and closing are complete and documented

Make on-site and field presentations to prospective clients

Identify opportunities to up sell customer through food & beverage offerings, room upgrades, AV and lighting upgrades and spa services, if applicable

Drive strategies to develop long term business relationships and repeat business

Enthusiastically and proactively sell the Hotel concept to group and catering prospects in a way that best illustrates the identity of the brand as innovative and new

Prospect for new catering business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc

Develop long term business relationships and consistently book repeat business

Conduct unique site inspections that create a WOW experience for the customer

Create customized Wedding Packages, Menus, and proposals, etc

Respond to all customer inquiries within 24 hours or sooner

Maintain accurate information on all bookings, specifically program details, client correspondence, traces, and to-do lists

Follow proper event management procedures for event execution to include but not limited to BEO creation, F&B forecasting, resume communication, amenity/VIP designation and room block management

Produce and distribute accurate banquet/catering event orders, timelines, diagrams, and resumes within timeframe set by hotel

Coordinate, plan and implement wedding related marketing tactics and events

Produce and distribute 10-day Event Schedule and BEO Packet, as well as Daily Events Schedule

Lead weekly 10-day BEO, and daily 3-day BEO readings

Provide client support to include processing client leads, investigating hotel and preferred guest program issues, and acquiring or sending collateral materials

Provide hotel support to include following up on outstanding responses, calling, faxing, and emailing clients with responses and answering requests

Report generation as needed

Maintains liaison with other hotel departments to facilitate services agreed upon by the sales office and prospective clients

Be an active part of the property team supporting and developing the desired Azul Hospitality culture

Drive product quality and a unique guest experience at every opportunity

Take pride in the overall look and feel of the hotel never walking past something out of place

Maintain a refreshing attitude focused on positive friendly interactions with guests and staff

Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information

Schedule meetings and business group activities at the hotel

Be familiar with all company policies and benefits

Qualification

Sales strategiesContract negotiationCustomer relationsEvent managementBudget analysisLeadership skillsAnalytical skillsCustomer supportCommunication skillsOrganizational skillsProblem-solving skillsInterpersonal skillsDetail-orientedSelf-drivenTeam collaborationTime managementPositive attitude

Required

High school or equivalent education required

Bachelors degree and/or equivalent level of education

One to two years experience in Sales and/or Catering in hospitality industry preferred

Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles

Must be able to travel on occasion, as needed

Must be able to speak, read, write, and understand the primary language used in the workplace

Requires good communication skills, verbal, written and electronic

Considerable knowledge of complex mathematical calculations and computer programs

Must have excellent leadership capability and customer relations skills

Must be detail oriented with outstanding organizational and communication skills

Must possess intermediate computer skills

Must possess basic computational skills

Knowledge of computer programs, math skills as well as budgetary analysis capabilities required

Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level

Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts

Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS

Self-driven and able to work independently

Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail

Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA

Company

AZUL Hospitality

THE AZUL PORTFOLIO Our Brands, at a Glance RESORT & LIFESTYLE - Autograph Collection Hotels - Curio Collection by Hilton - Le Méridien - Renaissance Hotels - Tapestry Collection by Hilton - Tribute Portfolio Hotels PREMIUM - BW Premier Collection - Hilton - Hyatt Hotels - Sheraton Hotels & Resorts - Westin DISTINCTIVE/SELECT - AC Hotels - Aloft Hotels - Courtyard by Marriott - Hyatt Place - Moxy LONGER STAYS - Element by Westin - Embassy Suites - Homewood Suites - Residence Inn OUR MISSION We strive to be the premier independent hospitality company by providing genuine service, dialed-in management, honest operations, and fearlessly innovative approaches to maximizing the performance of hotel and resort assets.

Founded in 2007

San Diego, California, USA

201-500 employees