AAA Northeast · 4 months ago
Travel Member Relations Counselor (56521)
Providence, RI, USA
Full-time
Onsite
Entry Level
$20.25/hr - $20.25/hr
2+ years expAAA Northeast is a top employer in the Northeast, dedicated to providing excellent experiences for its members. The Travel Member Relations Counselor role involves handling complaints from Travel Advisors and ensuring timely resolution while maintaining accurate records and logs of complaints.
Responsibilities
Handles formalized complaints from all Travel Advisors, TSM and Management in regard to Travel bookings
Provides timely acknowledgement, follow up and problem resolution of complaints
Will work with suppliers, members and travel team in order to come to satisfactory resolution
Determines travel reimbursements in accordance with policies
Maintains accurate logs of workflow and records complaints in a timely manner
Utilizes call monitoring to assist in problem resolution, works with team members to resolve issues
Manage AAA PriceMatch program, following procedures with our suppliers
Utilize available resources and creativity to secure sale for AAA
Reviews Quality Standard Survey results to make assumptions regarding training and operational recommendations
Keeps abreast of changing trends in the travel industry, attends trainings when needed
Assists management with special projects including activities designed to improve operational efficiencies and increase sales and service expectations
Develops and implements a grading structure for suppliers and advisors to identify areas of strength and opportunities
Schedules meetings with suppliers to review progress and identifies training needs
Identifies bookings that are approaching the next tier or penalty phase with suppliers
Keeping track of where we are in the process
Assists and works with travel advisors on hold with suppliers when needed
Qualification
Required
High School Diploma or GED required
2-3 years Customer service experience required
Preferred
Associate's Degree preferred
2-3 years handling customer escalations for dissatisfaction with products/services preferred
Company
AAA Northeast
With a legacy deeply etched in over a century of dedicated service, AAA Northeast delivers legendary services and trusted advice, allowing members and their families to enjoy the peace of mind that membership provides.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joy K. Cave - CPA
Chief Financial Officer
Alexis Grey
Marketing Coordinator, Partnership & Promotions
Recent News
Providence Business News
2025-04-22
2025-04-20
Providence Business News
2025-03-11
Company data provided by crunchbase