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Siena AI · 3 months ago

Associate Product Manager

New York

Full-time

Onsite

Entry Level

1+ years exp

Siena is the first intelligence layer for customer experience, creating an operating system of AI agents that enhance customer interactions. The Associate Product Manager will own defined product areas, collaborating with customers and teams to develop and ship features that improve customer service and agent performance.

Artificial Intelligence (AI)E-CommerceEnterprise SoftwareMachine LearningSoftware

Responsibilities

Own defined product areas end-to-end while learning our AI agent ecosystem from an elite team

Depending on your background, you might work on new platform capabilities, evaluation systems, customer-facing features. You'll run features from internal testing to GA, including customer enablement through webinars and documentation

You will act as forward-deployed PM—meeting customers onsite, breaking down enterprise workflows in features, scoping in real-time, validating pain points, building prototypes, and moving fast from insight to shipped product

You'll demo your own products to customers and work alongside sales. You'll be known by name in our customer communities as the PM who ships what they need

Qualification

Product ManagementAI-native mindsetTechnical curiosityCustomer success engineeringSolutions consultingCustomer confidenceBuilder mentality

Required

1-3 years in PM, solutions engineering, implementation, technical account management, customer success engineering, sales engineering, solutions consulting, or product ops

Experience with technical products and enterprise customers is a big plus

AI-native mindset—you live in Claude, ChatGPT, Cursor and push these tools to their limits

Technical curiosity—you can scope webhook systems and OAuth flows, even if you don't code them

Builder mentality—you ship features, write docs, run demos, and measure what matters

Customer confidence—you thrive talking with customers and running product demos