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Cedar Point Amusement Park · 2 weeks ago

Hospitality & Guest Service Internships

Sandusky, OH

Internship

Onsite

Intern

$13/hr - $16/hr

Cedar Point Amusement Park is seeking interns for their Hospitality & Guest Service Internship Program, designed to provide students with transformative experiences in a vibrant learning environment. Interns will engage in hands-on work across various departments, gaining essential leadership and professional skills while contributing to guest services and event management.

Amusement Park and ArcadeLeisureRestaurants

Responsibilities

Deliver exceptional guest service in high-traffic resort environments

Gain experience front desk, guest activities, or our reservations call center

Develop skills in conflict resolution and guest communication

Learn how to manage financial discrepancies and handle sensitive transactions

Gain insight into resort operations and guest experience strategy

Get hands-on experience in hotel housekeeping operations, including cleaning, inspecting and supervising

Learn how to manage the upkeep of hotel facilities to keep everything in top shape

Operate and maintain indoor and outdoor equipment used in hotel maintenance

Assist in resolving in-room guest issues and help maintain outdoor areas like walkways and building structures

Work alongside experienced supervisors and gain insight into leadership roles in hospitality

Assist with event setup, execution, and breakdown for a variety of catering functions

Monitor labor usage and staffing levels during events

Mentor and support team members during event operations

Help generate and manage weekly banquet event orders (BEOs)

Spend the first month learning the operation, followed by a performance evaluation to determine leadership opportunities

Provide exceptional guest service at our Guest Services Locations and in the Guest Contact Center

Assist with guest questions, feedback, and service recovery to ensure a positive experience

Learn how to handle guest concerns with professionalism and empathy

Lead VIP Park Tours, including our exclusive Sunrise Thrills experience

Gain insight into guest communication, conflict resolution, and hospitality operations

Qualification

Guest serviceConflict resolutionCommunication skillsTeam supportLeadership

Required

Must be at least 18 years of age

Must be attending an accredited college or university

Work a minimum of 8 weeks between May 1-August 31

Availability requirements: Minimum of 4 days per week of full availability; 2 of the 4 days must include either Friday/Saturday or Saturday/Sunday

Work a minimum average of 32 hours per week

Attend required professional development events

Ability to work nights, weekends, and holiday periods to meet business needs

Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law

Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law