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Maven Clinic · 1 day ago

Account Manager, Payer

United States

Full-time

Remote

Mid Level

$120K/yr - $130K/yr

Maven is the world's largest virtual clinic for women and families, dedicated to making healthcare accessible for all. The Account Manager will manage relationships and operations for assigned payer accounts, ensuring partner satisfaction and driving growth through collaboration with cross-functional teams.

FamilyHealth CaremHealthWomen's

Comp. & Benefits

No H1B

Responsibilities

Manage day-to-day relationships and operations across lines of business

Monitor and report on partnership KPIs—enrollments, clinical outcomes, satisfaction

Collaborate with Analytics to produce performance reports and translate insights for the Payer and the Product Team

Work with cross-functional teams to identify trends and drive performance optimization

Partner with Marketing and Client Success to design and launch targeted engagement campaigns

Influence product roadmap priorities through partner feedback

Serve as primary point of contact for issue escalation and resolution, collaborating with Client Delivery and CS to address challenges

Actively monitor and track forecasting, enrollments and revenue recognition with Finance, RevOps and Client Success to achieve targets and/or escalate as needed

Anticipate challenges and implement proactive solutions to maintain partner satisfaction

Qualification

Partner relationship managementPerformance reportingCross-functional collaborationProblem-solvingAttention to detailTrend analysisEngagement campaignsCreative solutions

Required

Proven ability to build and maintain strong partner relationships, fostering trust and alignment across complex organizations

Track record of anticipating challenges and driving swift, creative solutions that ensure program success

Demonstrated attention to detail, ensuring accurate execution, follow-through, and delivery on partner commitments

Experience thriving in cross-functional environments, collaborating with marketing, product, analytics, and client success teams to achieve shared goals

History of delivering measurable outcomes tied to partner satisfaction, program performance, and growth objectives

This role requires active work authorization in the US