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Cannabis & Glass · 3 months ago

Retail Associate - Budtender

Liberty Lake, WA

Full-time

Onsite

Entry Level

$16.66/hr - $80/hr

1+ years exp

Cannabis & Glass is a leading recreational dispensary chain in Eastern Washington and Oregon, dedicated to providing exceptional service and a wide selection of cannabis products. The Retail Associate (Budtender) plays a crucial role in guiding customers through product selection, offering cannabis education, and ensuring a positive in-store experience in a highly regulated environment.

Retail

Responsibilities

Greet every customer warmly and professionally; build rapport and promote return visits

Provide expert guidance on product selection based on individual needs, preferences, and regulations

Educate customers on strain types, cannabinoid profiles, consumption methods, dosage, and product effects

Offer recommendations based on customer health goals, product availability, and state regulations

Promote loyalty programs, daily deals, and new product launches

Ensure all customers/patients have a valid ID and meet all eligibility requirements before purchasing

Accurately process transactions through POS and seed-to-sale tracking systems

Handle financial transactions with integrity and accuracy

Follow all transaction limits, discounts, and promotional pricing protocols

Adhere strictly to all state cannabis laws and internal SOPs (including ID verification, purchase limits, packaging, and labeling)

Maintain confidentiality and HIPAA compliance when handling patient/customer information

Report discrepancies, compliance concerns, or suspicious activity to store leadership

Assist with restocking, product rotation, and backstock organization

Maintain merchandising standards by keeping displays neat, full, and visually appealing

Verify accurate labeling and pricing on all retail products

Support cycle counts and inventory audits as needed

Ensure the sales floor, waiting area, restrooms, and break room remain clean and organized

Sanitize high-touch areas and workstations regularly

Follow store opening, closing, and cash-handling procedures

Qualification

Customer ServiceCannabis EducationPOS SoftwareInventory ManagementBasic Math SkillsInterpersonal SkillsActive Listening

Required

Must be at least 21 years of age

High school diploma or equivalent required

1+ year of customer service, hospitality, or retail experience; cannabis experience not required

Strong interpersonal and active listening skills

Basic math and computer skills; POS and inventory software experience a plus

Ability to work flexible hours including weekends, evenings, and holidays

This position requires the ability to perform essential job functions such as standing, walking, bending, climbing, and lifting up to 50 pounds regularly (up to 200 pounds with assistance), with or without reasonable accommodation

Must meet all state requirements for employment in a licensed cannabis facility