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Vail Health · 3 months ago

HHSM Supervisor Front Office

Basalt, Colorado, United States

Full-time

Onsite

Entry, Mid Level

$26.52/hr - $37.89/hr

2+ years exp

Vail Health is a leading mountain healthcare system providing exceptional patient care. The Front Office Supervisor is responsible for managing daily operations of the patient access function, overseeing staff activities, ensuring efficient admission processes, and enhancing patient satisfaction.

Health CareHospitalMedicalNon ProfitOncologyTherapeuticsWellness

Responsibilities

Directs and coordinates the daily activities of the Patient Access staff

Manages staffing schedules for clinics in their region to ensure adequate coverage and provides training on an initial and ongoing basis and annual competency checks

Ensures admission processes are completed in a timely, efficient, and accurate manner, and customers are provided with a professional, caring level of service

Acts as liaison between internal and external parties to maintain a consistent, streamlined process to obtain required paperwork prior to service and tracking of visits and submission of authorizations for on-going service

Demonstrates the ability to thoroughly explain forms regarding conditions of admission, patient rights and responsibilities, advanced directives, privacy practices and other facility policies as required

Possesses high knowledge of the billing process and managed care contracts in order to explain patients’ benefits

Assists in resolving patient questions or concerns regarding insurance limitations and issues that require a higher-level response in a prompt and informative manner

Engages in inter-departmental communication and monitoring of RQA and audit reports to confirm the accuracy of the completion of registrations. Follows up with staff on a timely basis on findings and takes corrective action as appropriate

Assists with patient customer service via monitoring of the phone tree status and admitting patients for service

Tracks patient satisfaction scores related to the registration function and reports those scores to employees and managers on a monthly basis. Makes recommendations and implements changes to increase satisfaction scores as appropriate

Assists with the development of department goals and objectives and implements policies and procedures for department operations

Assists the Patient Access Manager or Manager of Business Operations to identify, recommend and implement Patient Access technology solutions to improve efficiency and customer service

Role models the principles of a Just Culture and Organizational Values

Perform other duties as assigned. Must be HIPAA compliant

Qualification

Patient access managementHealthcare experienceSupervisory experienceOperational flow managementHIPAA complianceCustomer serviceInter-departmental communicationEnglish language proficiency

Required

Must be able to manage the operational flow of a medical setting and demonstrate critical decision making to successfully meet operational goals

Two years of health care experience in a patient access or similar environment required

Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc

Must have working knowledge of the English language, including reading, writing, and speaking English