Aksa Power Generation USA · 3 months ago
Senior Solutions Consultant – eDiscovery Managed Services
Baltimore, MD
Full-time
Onsite
Mid, Senior Level
$100K/yr - $120K/yr
5+ years expAksa Power Generation USA is a leading eDiscovery technology and consulting firm seeking a Senior Solutions Consultant to join their Managed Services team. This role involves guiding enterprise clients through complex eDiscovery challenges and ensuring operational excellence across managed services engagements.
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Responsibilities
Serve as the primary client-facing consultant for managed services engagements, providing strategic guidance on eDiscovery workflows and technology solutions while supporting the business development team in client meetings and planning sessions
Lead the development, documentation, and refinement of managed service offerings
Prepare and lead client meetings to review reporting metrics, platform usage, and overall service experience with Contact Discovery Services, ensuring proactive communication, issue resolution, and continuous improvement
Generate monthly report metrics for utilization and data management
Serve as a subject matter expert in the Relativity document review platform, with mastery across the full lifecycle, from data processing and workspace configuration to review workflows and final production. Expertise with administering custom objects, applications, scripts, queues, event handlers, ARM, structured analytics, conceptual analytics, and active learning
Provide reporting to case administrators related to workspace metrics, user activity, or other requested document-based metrics
Perform quality checks and detailed analysis on work-product prior to document production or additional levels of review
Expertise with administering users, groups, permissions, fields, choices, layouts, views, dashboards, searches, STRs, batch sets, dtSearch indexes, processing, imaging, and productions
Develop and execute detailed migration plans, including the transfer of applications, scripts, and associated data
Monitor and manage migration workflows to ensure accuracy, completeness, and minimal disruption to operations
Troubleshoot and resolve exceptions or errors in file transfers at any stage of the migration process, leveraging deep technical expertise to ensure successful and complete data migration
Collaborate cross-functionally with internal teams and clients to maintain transparency, meet project timelines, and uphold data integrity throughout the migration lifecycle
Attend industry conferences and client meetings in support of sales team initiatives
Qualification
Required
B.S. or B.A. degree, preferably in information technology, computer science, or other related fields
5+ years of experience, preferably in a vendor or consulting environment
RelativityOne experience required; experience with client domains preferred
Relativity certifications: Relativity Certified Administrator (RCA) is required and Relativity Certified Trainer (CRT) certifications are a plus
Prior experience leading or supporting migrations to RelativityOne
Fully understand the end-to-end EDRM to assist in custom workflows
A basic understanding of digital forensic preservation functions
Familiarity with scripting, programming, coding, and/or database languages (SQL, VB, HTML, Access)
Ability to communicate effectively and tactfully in both verbal and in written format
Ability to work extended hours when necessary to ensure client deadlines are met
Ability to demonstrate superior organizational skills with acute attention to detail
Ability to design and deliver client Relativity training programs, including the development of instructional materials and the facilitation of live or recorded training demos for new users
Ability to work effectively under pressure in time sensitive situations
Ability to work well in a team environment, as well as independently
Ability to prioritize multiple projects with similar deadlines
Ability to troubleshoot and communicate results to a team
Ability to travel on site up to 25% of the time
Benefits
Competitive benefits
Work schedule flexibility
Various company activities throughout the year
Company
Aksa Power Generation USA
As a global leader in the standby power systems industry Aksa Power Generation has brought our manufacturing strengths to America in order to be the high quality and competitive price leader within our market segment.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase