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SpaceX · 3 days ago

Network Operations Engineer

Redmond, WA

Full-time

Onsite

Entry, Mid Level

$100K/yr - $120K/yr

2+ years exp

SpaceX is actively developing technologies to enable human life on Mars, and they are seeking a Network Operations Engineer for their Starlink project. The role involves engineering operational systems to support the Starlink Network as it scales, ensuring a high-quality customer experience and driving improvements in network operations.

Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Develop, implement and scale Starlink Network Operations processes and tools to provide global internet access

Work with development engineering teams to drive design for operations, solve technical issues, and incorporate debugging tools and strategies into NetOps processes

Own and protect the overall Starlink customer experience, advocating for fast problem resolution with various teams inside SpaceX

Interact with key stakeholders to identify their desired outcomes, take their inputs and deliver improvements to Network Operations owned processes

Ensure network incident response processes are rapid, organized, and minimize customer impact

Work with the diverse teams across the Starlink program to develop monitoring, alerting and triage processes that quickly drive resolution to emergent problems

Define and develop projects, milestones, and roadmaps, practicing flexible prioritization and scope management in order to deliver on program directives

Take extreme ownership of deliverables and make risk-conscious decisions under pressure

Qualification

PythonNetworking protocolsNetwork securitySQLBash scriptingNetworking certificationCustomer supportDocumentation skillsProject management

Required

Bachelor's degree in computer science, engineering, math, or science discipline; OR 2+ years of professional experience in software development, system administration, site reliability, or working in a network operations center

Experience with Python, SQL, and/or bash scripting

Experience with modern networking protocols: (TCP/IPv4/IPv6, voice, video, broadcast, streaming)

Must be able to participate in on-call rotation to support critical operations as needed

Preferred

Advanced degree in computer science, engineering, math, or science discipline

2+ years of experience developing software, processes, or projects in a rapidly changing, highly demanding environment and ability to run these projects independently

Understanding of service provider and home networks technologies including but not limited to: Connectivity (Ethernet, WiFi, WDM, IPv4 and IPv6), Switching (MPLS, QinQ), Routing (BGP, OSPF, IS-IS), Subscriber Management (BNG, RADIUS/AAA, QoS, BSS/OSS integration), Network security and Anti-DDoS measures, Internet services (DNS, DHCP, NTP, UPnP, NAT etc.), Knowledge and troubleshooting about most common consumer devices (NAS, IoT, Smart devices, etc…), Residential or enterprise WiFi design and remote troubleshooting

Residential or business customer interaction experience, customer support preferred

Experience creating documentation and procedures from scratch

Experience working within complex, software defined networking (SDN) and/or network function virtualization (NFV) environments

Current associate level or higher industry networking certification (JNCIA, CCNA or equivalent)