Brellium · 4 hours ago
Customer Success Manager
New York, NY
Full-time
Hybrid
Mid Level
$130K/yr - $160K/yr
3+ years expBrellium is a company focused on improving the standard of care across the US healthcare system through AI-powered technology. They are seeking a Customer Success Manager to manage a strategic portfolio of healthcare customers, engaging with C-suite executives to enhance their use of Brellium's product and drive business growth.
Artificial Intelligence (AI)BillingEnterprise SoftwareSaaS
Responsibilities
Develop and execute strategic account plans to drive renewals and expand revenue through upsell opportunities
Build and maintain strong relationships with C-suite healthcare executives through regular communication and engagement
Lead Quarterly Business Reviews with executive stakeholders to demonstrate value and align on strategic initiatives
Partner with the CTO and Engineering teams to influence product roadmap based on customer needs and market opportunities
Collaborate with Marketing and Go-to-Market teams to develop compelling case studies and showcase customer success stories
Qualification
Required
3+ years of Customer Success, Account Management or Sales experience working with Enterprise Customers at an early stage startup or Management Consulting experience
Experience developing relationships with C-suite stakeholders
Strong customer-facing and presentation skills
Positive attitude, empathy, and high energy
Enthusiasm for customer success & excellence in the product space
Extreme sense of ownership
Live in NYC, or can move within the next 30 days. We value in-person collaboration and work 4 days a week from our office space
Preferred
Proven experience in software product development
Healthcare technology sales or account management experience
Prior coding or software development experience
Hubspot (CRM) experience
Benefits
401(k) Retirement Savings Plan
Equity Compensation
Dinner Provided via DoorDash & stocked kitchen for NY employees
Medical, Dental, and Vision coverage
HSA / FSA
11 paid holidays each year
Unlimited PTO
Training and professional development
Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away)
Company
Brellium
Brellium is an AI-powered clinical note auditor that conducts note audits according to customized clinical and billing standards.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$27.84MKey Investors
First Round Capital
2025-03-17Series A· $16.7M
2024-11-05Series A· $11.14M
2022-08-01Seed
Leadership Team
Zach Rosen
CEO & Co-Founder
Alex Tu
Co-Founder at Brellium
Recent News
Behavioral Health Business
2025-07-10
Behavioral Health Business
2025-04-23
Company data provided by crunchbase