201 Service · 3 months ago
Office Coordinator - Dispatcher / Customer Service
Skowhegan, ME
Full-time
Hybrid
New Grad, Entry Level
$18/hr - $25/hr201 Service is a towing and recovery company seeking a proactive and organized Office Coordinator to manage dispatch operations and customer service. The successful candidate will ensure operational efficiency, customer satisfaction, and maintain a well-organized office environment.
Motor Vehicle Manufacturing
Responsibilities
Oversee the day-to-day operations of the office, ensuring a clean, organized, and productive workspace
Responsible for maintaining office supplies, equipment, and inventory, ensuring that all necessary materials are readily available for the team
Efficiently handle service calls, utilizing dispatch software to assign and schedule tow trucks
Monitor service progress to guarantee timely and effective responses to customer needs
Serve as the primary point of contact for customer inquiries, concerns, and feedback
Deliver empathetic support, resolving issues to achieve customer satisfaction and loyalty
Maintain detailed records of dispatch activities, customer interactions, and inventory of office supplies, using industry-standard software to ensure accuracy and accessibility
Facilitate clear and timely communication between customers, tow truck operators, and management, ensuring all parties are informed of job statuses and operational updates
Address and resolve challenges efficiently, applying critical thinking and customer-focused solutions to maintain service quality and operational flow
Qualification
Required
Proven experience in office administration, dispatch, or customer service, with a demonstrated ability to manage office logistics and customer relations effectively
Strong organizational skills, capable of managing multiple priorities in a dynamic, fast-paced environment
Excellent communication abilities, both verbal and written, with a focus on providing outstanding customer service
Proficiency in using office management and dispatch software (e.g., Towbook), as well as Microsoft Office Suite
A proactive approach to problem-solving, with a knack for identifying and addressing issues before they escalate
High school diploma or equivalent required; further education or certification in office management, customer service, or related fields is preferred
Flexibility to work in various shifts, including evenings and weekends, according to business needs
Preferred
Further education or certification in office management, customer service, or related fields
Benefits
Vacation Pay
Holiday Pay
Ongoing employee training & development
Employee Discount
Paid Training and Certification
Company Outings
Company
201 Service
"For more than 35 years, 201 Service has been Skowhegan’s one-stop-shop for expert towing and repair services.
Founded in 1984
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase