Euronet · 3 months ago
Customer Support Technical Analyst
Little Rock, AR
Full-time
Onsite
Entry, Mid Level
$65K/yr - $75K/yr
2+ years expEuronet Worldwide, Inc. is seeking a detail-oriented and proactive Customer Support Technical Analyst to join their team. This role is essential in providing software application support to customer inquiries and problems, while also specializing in Euronet products and ensuring compliance with quality standards.
Financial ServicesFinTechPaymentsPoint of Sale
Responsibilities
Provide software application support for customers
Perform program coding necessary to produce a defined output by following specification using programming language
Deliver training to Euronet employees or customers to enable them to properly accomplish their duties and responsibilities using Euronet products
Collect and analyze information from customer to define the nature and cause of problems and to develop steps needed for solution
Accurately set parameters, check system flow, identify, and solve problems to configure a system according to specifications
Test programs or systems using data or transactions which represent conditions which will occur in actual use and verify the accuracy of results
Serve as next level escalation for complex customer issues
Provide support for manager or department by composing correspondence, gathering requested information, and other administrative tasks
Coordinate with other employees or customers to accomplish specific objectives and results
Qualification
Required
Bachelor's Degree in Computer Science, Business, Accounting or a related academic field or 3 years' comparable experience in either a banking environment, a programming environment, or a technical service-oriented environment
2+ years experience in the AS/400 or iSeries platform and OS/400 operating system
2+ years' experience in computer programming in CL, RPG, RPGLE or Java/SQL
Hands-on experience with databases (Oracle, MySQL)
Hands-on experience with Linux/UNIX, including Shell scripting or other scripting languages
Familiarity with tools such as GIT, Graylog, Grafana, Postman, JMeter, and monitoring tools (ELK stack)
2+ year experience in the banking background in card services, ATM processes, such as balancing, reporting and error resolution with a comprehension of the 'daily cycle' transactions
Strong communication, listening and client service skills
Ability to work and interact within a team environment as well as in a standalone environment
Ability to plan and prioritize work
Knowledge of Card Processing, including debit and credit card and /or electronic financial transaction
Knowledge of a PC platform with a Windows operating system
Preferred
2+ years experience in the AS/400 or iSeries platform and OS/400 operating system is preferred
Benefits
401(k) Plan
Health/Dental/Vision Insurance
Employee Stock Purchase Plan
Company-paid Life Insurance
Company-paid disability insurance
Tuition Reimbursement
Paid Time Off
Paid Volunteer Days
Paid Holidays
Casual Office Attire
Plus many more employee perks & incentives!
Company
Euronet
A global leader in payments processing and cross-border transactions, Euronet moves money in all the ways consumers and businesses depend upon.
5001-10000 employees
H1B Sponsorship
Euronet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.75BKey Investors
Innova Capital
2025-08-13Post Ipo Debt· $850M
2024-12-17Post Ipo Debt· $650M
2022-10-24Post Ipo Debt· $1.25B
Leadership Team
Michael J. Brown
CEO
Recent News
2026-01-05
Company data provided by crunchbase