Punahou School · 3 months ago
Registration Services Specialist - Extended Learning
Honolulu, HI
Full-time
Onsite
Mid Level
$23/hr - $23/hr
3+ years expPunahou School is seeking a Registration Services Specialist to join the Extended Learning Registration team. This role involves providing administrative and operational support to ensure the smooth operation of the Co-Curricular and Summer Programs, including managing registrations and communications with families.
Primary/Secondary Education
Responsibilities
Providing general front office support and exceptional customer service when assisting parents, administrators, faculty, staff and students
Managing a high volume of phone, walk-in and email communications. Ensuring parent requests, inquiries and concerns are handled professional and in a timely manner
Accurately processing high volumes of registration data, enrollments, adjustments and refunds. Confirming all required documentation is properly received and recorded, and that families are contacted in a timely manner regarding missing information, outstanding fees or failed payments
Assisting in all areas and phases of registration including systems testing, implementation and audits. Supporting the preparation of course catalogs, website content, parent communications, faculty training materials, and course confirmation mailings
Completing routine recurring processes and transactions, including: data reporting and queries; student record audits, waitlists placements class roster distribution; and coordinating departmental mailings
Managing and maintaining the department’s office supply inventory, orders, equipment and maintenance
Qualification
Required
Bachelor's degree in a related field or equivalent combination of education and experience
Three (3) years related experience in a high-volume office environment
Experience with relational databases, student information systems, and internet applications
Demonstrated high proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and Google applications (Docs, Sheets, Slides)
Excellent keyboarding skills and accuracy for high volume data entry input
Strong customer service orientation and excellent interpersonal, written and verbal communication skills are necessary for this role
Demonstrated analytical and problem-solving skills
Ability to learn and interpret independently, apply and explain a variety of policies and procedures, and use sound judgement and discretion
Ability to prioritize and multi-task, requiring a high level of productivity
Ability to meet firm deadlines and work independently with little or no supervision
Ability to establish and maintain positive and effective working relationships across diverse populations, and adapt effectively to change
Preferred
Experience with Excel functions and tools such as PivotTables and XLOOKUP/VLOOKUP is preferred
Benefits
Comprehensive total rewards program
Competitive pay and benefits
Company
Punahou School
Punahou School, an independent college preparatory day school founded in 1841, is located in lower Manoa Valley, a residential area of the city of Honolulu, Hawaii.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kylee Hamamoto
WeGo! Club Founder
Raquel "Kelly" Montezuma Hicks
Chief Human Resources Officer
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