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Rothy's · 6 days ago

District Manager - New York City

New York City, NY

Full-time

Onsite

Senior Level, Lead/Staff

$120K/yr - $140K/yr

8+ years exp

Rothy’s is a company focused on sustainability and innovation in retail, creating products from recycled materials. The District Manager is responsible for overseeing store operations, training leadership teams, and ensuring exceptional customer experiences across multiple locations.

E-CommerceFashionShoesWaste Management

Responsibilities

Oversee store leaders in your district and ensure delivery on company directives and expectations

Proactively partner and communicate in decision making with cross functional business partners to drive business results for district stores

Proactively identify trends and provide recommendations for process and system changes to drive business improvements

Provide expert brand and product knowledge training to all store leaders and collaborate with HQ business partners when additional or deeper training or information is needed to help improve customer experience and employee knowledge

Build and maintain community through helping develop and inspire in store activations/events in your locations

Proactively train the district store leaders on SOPs, store guidelines and expectations and ensure store compliance and execution. Gather insights and feedback for the Retail Operations team to further evolve/enhance to support the business or teams

Analyze and deliver customer-oriented product insights and their potential business impact to Retail and Leadership Cross-functional partners

Report, analyze, and advise on sales, returns, KPIs and trends and work with store leaders to develop action plans to address opportunities and celebrate successes and partner with Regional Director on any significant learnings that impact the business

Advise Store Managers on coaching for high performance and closely manage employee relations concerns with values-based leadership

Responsible for monitoring staffing and payroll optimization

Oversees inventory management and management of our internal systems to process orders and manage inventory effectively

Sets clear performance expectations for all stores and provides ongoing coaching and feedback to encourage team and individual development

Qualification

Retail managementTeam trainingCustomer serviceData analysisInventory managementBusiness acumenCoachingEvent planningTechnology proficiencySOP complianceCommunication skillsLeadershipProblem solvingFlexibilityAdaptabilityInitiativeCollaborationMotivation

Required

8+ years of retail experience with at least 3 years proven success in a district level leadership role, responsible for overseeing multiple stores in a fast paced environment

Extensive experience in store openings, training teams thoroughly and leading by example

Availability to work a minimum of 40 hours/week, including weekends, evenings and holidays; must be able to work 5 days a week (including Friday, Saturday, Sunday and holidays); travel as required; and be available as needed on an on-call basis

The ability to work on your feet up to 8 hours a day in a busy store environment; able to bend and lift up to 25 pounds