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M.C. Dean, Inc. · 3 months ago

Tech Specialist 2 - Colorado Springs, CO

United States

Full-time

Remote

Mid, Senior Level

$87K/yr - $130K/yr

6+ years exp

M.C. Dean is a leader in Building Intelligence, specializing in cyber-physical solutions for critical facilities and infrastructure. They are seeking a Tech Specialist 2 to join their Security and Electronic Systems business unit, responsible for analyzing system performance, troubleshooting, and providing support for electronic security services.

Information Technology

H1B Sponsor Likely

Responsibilities

Analyze system performance and recommend improvements

Provide support to the system administration and engineering team

Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems

Communicate with customers, manufacturers, vendors and system administrators

Train system users and other system support personnel

Provide on-call and weekend support through a rotating on-call

Analyze and modify preventive maintenance checklists for system changes

Troubleshoot system performance issues and implement corrective actions

Organize and prepare detailed documentation of system performance, including service request records and analysis

Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates

Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems

Provide on site system support post deployment

Read and interpret engineering drawings

Understand SOP and SOW documentation

Ensure test lab equipment is maintained

Interface with engineering team to ensure design efficiency

Interface with internal and external customers demonstrating excellent oral and written communication skills

Conduct research and development of entire systems and analyze all interoperability and constructability scenarios

Read blue prints, schematics and statements of work (SOW)

Coordinate with field personnel and/or engineering team to discuss any potential installation issues

Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site

Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems)

Perform all duties with minimal direct supervision

Qualification

Electronic security systemsSystem administrationNetworking principlesTroubleshootingTechnical documentationResearchDevelopmentCommunication skillsTeam collaboration

Required

High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems or Associates with 6+ years of experience

Reliable attendance at customer site during work hours required by customer

Ability to work a flexible schedule that includes occasional nights and weekends

Ability to travel CONUS and OCONUS

Benefits

Medical, dental, vision, life, and disability insurance

Paid time off

Tuition reimbursement

401k Retirement Plan

Military Reserve pay offset

Paid maternity leave

Company

M.C. Dean, Inc.

Glassdoor3.6

M.C. Dean, Inc. offers comprehensive technological systems in Washington.

Founded in 1949

Vienna, Virginia, USA

5001-10000 employees

http://mcdean.com

H1B Sponsorship

M.C. Dean, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (32)

2024 (21)

2023 (23)

2022 (14)

2021 (18)

2020 (17)