TruePoint Communications · 3 months ago
Social Media Community Manager
Dallas, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expTruePoint Communications is an award-winning team recognized as one of the fastest-growing companies in the U.S., dedicated to providing excellent client service. The Social Media Community Manager will engage with customers, monitor social media conversations, and contribute to social media strategies and content development.
AdvertisingDigital MarketingPublic RelationsSocial Media Marketing
Responsibilities
Engage in positive news and share relevant information/content/links. Respond to customer inquiries on various channels, including working with the online Customer Care team
Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors. Work with managers to identify and flag trends
Contribute to the development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports
Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results. All communications must be customized to clients’ tone, voice, and style
Monitor and respond to customer inquiries across established social media channels, including Facebook and Twitter, and act as liaison with the online Customer Care team
Ability to identify opportunities for internal process creation and change and implement them
Engage with customers on news, products, and services and share relevant information/content/links
Identify and flag trending topics
Provide standardized reporting at the completion of each shift and as needed during times of crisis and high-volume activity
Provide content writing and real-time counsel for effective brand community management across various social networks
Contribute to reporting and auditing of client and industry social media. Conduct standardized reporting and analysis in real-time and as needed during times of crisis and high-volume activity
Develop error-free messaging and real-time content to support clients' social media goals. Demonstrate ability to consistently identify, flag, and engage on trending topics
Provide timely updates to account leadership and the client, ensuring goals and objectives are met
Contribute to developing successful agency and client processes, such as training guides, checklists, templates, plans, and case studies
Qualification
Required
2-4 years of experience in community management is preferred
Have professional experience using enterprise publishing and listening tools
Being adept at Sprinklr is a significant plus
Willing to work a flexible schedule (a combination of nights, weekends, and holidays)
Be detail-oriented, organized, caring, innovative, communicative, and data-driven
Be comfortable with juggling multiple priorities and deadlines while synthesizing multiple perspectives to get the most important things done
Have strong communication, analytical and presentation skills, both written and verbal
Be self-sufficient, meet deadlines, and create high-quality materials
Ability to work cross-functionally to proactively collaborate, engage, and bring fresh ideas to solve challenges
Have a functional understanding of multiple social media platforms
Be a quick learner, always looking to embrace and master new technologies
Accurately and consistently track time daily
Effectively maintain a monthly expense report and reconciliation
Possess excellent interpersonal skills, including interacting professionally with client executives and teams
Work well on a team, including proactively contributing recommendations to enhance results
Understand and facilitate the purchase order process
Initiate and track vendor billing accurately
Preferred
Additional experience in social media, paid media, and other areas of marketing is a plus
Benefits
Competitive health benefits with concierge service
Profit-sharing bonus plan
401K with competitive matching
Consistent professional development
Annual agency development summit Camp TruePoint
Every five years sabbatical
Company
TruePoint Communications
TruePoint is an integrated communications agency that serves in PR, corporate communications, e-PR, blogger relations and digital marketing.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase