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East West Bank · 2 days ago

International Operations Supervisor

Pasadena, CA

Full-time

Onsite

Senior Level

$80K/yr - $98K/yr

5+ years exp

East West Bank is a premier financial institution serving as a bridge between the East and West. The International Operations Supervisor will oversee the day-to-day operations of the International Operations Team, ensuring compliance and efficiency in trade finance activities while providing leadership and support to team members.

BankingFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Responsible for the direct supervision of the International Operations team including, but not limited to interviewing candidates, coaching, training, setting performance requirements and goals, developing and delivering scorecards & metrics, and conducting performance reviews

Direct and assign trade operations activities to team members in order to meet established goals, customer Service Level Agreements, and regulatory requirements

Assist trade operations staff to service customers by the development of clear processing procedures and job aids; conducting necessary training on trade finance products and processes; performing research to resolve complex issues ensuring timely updates are provided

Support trade operations staff by verifying and drafting complex Documentary Letter of Credit and Standby Letters of Credit. Ensure the team is adherence to laws, regulations, policies and procedures to protect the asset quality of the organization

Provide advice and direction on operational aspects of trade finance not only to the team but to branches and internal departments. Resolve complex and escalated issues referred over by staff and other areas of the bank regarding trade finance services. Manage the International Operations team to ensure excellent customer service while maintaining quality control of products and services

Support the implementation of new products to maintain competitiveness in the Trade Finance industry

Ensure Risk Mitigation in the processing of Trade Activities and implement necessary changes within the Trade Operation Unit to comply with any new or changed laws, such as BSA, OFACT, AML, and all other applicable laws

Continually look to identify opportunities to improve the efficiency and effectiveness of the department. Manage the implementation of viable improvements

Exercise the usual authority of a manager concerning performance improvement plans and reviews, promotions, salary recommendations and terminations. Coach, train and motivate staff to maximize their potential

Back up other supervisors to verify Collections, Import, Standby and Export LC transactions, as necessary

May perform other duties as assigned

Qualification

Trade finance experienceManagement skillsCDCS certificationUCPISPURCURRU.S. regulationsMandarin proficiencyRelationship managementInterpersonal skillsCommunication skills

Required

Bachelor's degree or higher

5 + years of professional trade experience

2+ years of management skills

Solid background in uniform customs and practice code, as well as the Bank's international banking services and policies

Thorough knowledge on UCP, ISP, URC and URR

Knowledge on U.S. government regulations including but not limited to BSA, OFAC, anti-boycott, Suspicious Activity and Sanction countries

Excellent interpersonal and communication skills with focus on quality and integrity

Strong oral and written communication with effective interpersonal and relationship management skills to engage individuals at all levels in the organization

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time