East West Bank · 3 months ago
Loan Operations Unit Manager
US-CA-El Monte
Full-time
Onsite
Senior Level
7+ years expEast West Bank is a premier financial institution serving as a bridge between the East and West since 1973. They are seeking a Loan Operations Unit Manager responsible for overseeing the daily management of a Loan Operations Unit, ensuring compliance with regulatory requirements, and leading a team in various loan servicing activities.
BankingFinanceFinancial Services
Responsibilities
Responsible for the direct management of the loan operations team(s) including but not limited to; hiring, coaching, training, setting performance requirements and goals, developing and delivering scorecards results, metrics, key-man succession plans, and conducting performance reviews
Direct loan operations activities to meet established goals and appropriate turnaround time to meet regulatory requirements for time sensitive activities
Ensure that Loan Operations complies with all federal, state, local laws and internal Bank policies
Ensure Risk Mitigation in the processing of Loan Activities ensuring compliance with Business Loan Agreement, Promissory Note and Regulatory Compliance requirement
Implement necessary changes within the Loan Servicing Unit to comply with any new or changed laws. Included in this process are: BSA/BO,TRID, RESPA, SCRA, FACTA, GLBA, FDCPA, USAP, CRA, etc
Perform periodic review of all processes including 3rd party vendor processing and audit of their process
Respond to internal and external audit request and findings and work to remediate any identified noncompliant processes or areas of concern
Process & Manage Loan Purchase and Sold Activity. This includes working directly with the Treasury Dept., Accounting, Leverage Lending, Syndication and other lines of business
Evaluate business processes and make necessary changes to daily procedures and process controls as appropriate
Collaborate with other business units to reach desired result on Service Level and Productivity KPI
Perform the Compliance and Quality Self-Assessment for teams within Loan Administration
Provide updates and training to staff on new and upcoming regulation changes and process improvements including documented procedures
Implement process improvement and document all procedures for functions and activities within the Unit
Provide guidance to System Administrator to ensure bank control has proper set up for fees, Note Type, Credit Bureau Reporting, etc. for proper reporting and servicing of loans
Create Management reports as requested
May provide User Acceptance Testing on the loan System based on new products and/or processes
Work on special projects as assigned by Manager related to the Data Accuracy and accurate compliance requirements
Maintain knowledge for all regulatory requirements applicable to the job, this may include and is not limited to; Bankruptcy, SCRA, FCRA, BSA/BO, etc. and ensure compliance with all applicable procedures, State and Federal laws
Perform all other managerial or project duties as assigned my management
Qualification
Required
Bachelor Degree in Finance, Accounting, Business Administration, or Economics
Minimum 7 years of experience in the loan servicing industry
Minimum 5 years management experience
Strong knowledge of rules, regulations and compliance requirements concerning loan servicing specific to the areas of oversight
Strong Customer service skills required
Strong analytical and problem solving abilities
Excellent verbal and written communication skills
Effective leader with strong project management skills
Firm understanding of current best practices in the Loan Servicing Industry
Proficient in Microsoft Office with advanced Excel skills required
Ability to build effective relationships as needed to effectively address issues and obstacles
Preferred
FIS, BlackKnight, Synergy, Cash system knowledge preferred
Company
East West Bank
East West Bancorp is a publicly owned company with $22 billion in assets. The Company’s wholly owned subsidiary, East West Bank, is one of
1001-5000 employees
H1B Sponsorship
East West Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (41)
2023 (37)
2022 (57)
2021 (47)
2020 (59)
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-02-08IPO
Leadership Team
Christopher J. Del Moral-Niles
EVP & Chief Financial Officer
Diana Liu
Executive Assistant and Project Manager
Recent News
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