Midwest Fitness Partners · 3 months ago
Member Service Representative FT Evenings
Florence, KY 41042
Full-time
Onsite
New Grad, Entry LevelMidwest Fitness Partners is a key player in the fitness industry, seeking to enhance member experiences at their facilities. The Member Services Representative will focus on delivering exceptional customer service to gym members and guests, managing front desk activities, and ensuring a welcoming environment.
Health Wellness & Fitness
Responsibilities
Greet gym members, prospective members and guests, providing exceptional customer service
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions
Greeting gym members as they are entering the facility
Check members into the system
New member sign-up
Take prospective gym members on tours of the facility
Facilitate needed updates to member’s accounts
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
Assist in maintaining the neatness and cleanliness of the club
Qualification
Required
Customer service background preferred
Basic computer proficiency
A passion for fitness and health
Upbeat and positive attitude!
Punctuality and reliability is a must
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
Strong listener with the ability to empathize and problem solve
Demonstrate diplomacy in all interactions while using appropriate behavior and language
CPR certification required
High School diploma/GED equivalent required
Must be 18 years of age or older
Benefits
Free gym membership
Paid biweekly
We provide facial coverings for all employees
Daily wellness check filled out every day
Take temperatures of all employees before starting a shift
Company
Midwest Fitness Partners
Founded in 1992, Planet Fitness has revolutionized the fitness industry with our combination of affordable prices, great value and non-intimidating Judgement Free Zone®.
Founded in 2008
1001-5000 employees
Funding
Current Stage
Late StageRecent News
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