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Boston University · 15 hours ago

CLIENT TECHNOLOGY ANALYST I, IS&T IT Help Center

Boston, MA

Full-time

Hybrid

Mid Level

$60K/yr - $66K/yr

3+ years exp

Boston University is seeking applicants to join their Information Services & Technology team. The role involves providing end-to-end technology support, advocating for client technology needs, and collaborating with various stakeholders to enhance business processes using IT solutions.

EducationTrainingUniversities

H1B Sponsor Likely

Responsibilities

Advocate for our client's technology needs

Participate in multiple service, platform or project teams as a subject matter expert

Be an application administrator or backup for multiple services

Provide advanced level support for several technologies

Work onsite with the possibility for periodic remote days as coverage allows

Perform additional responsibilities as required

Qualification

Windows supportMacOS supportITSM ticketing toolsTechnical expertiseClient advocacyEmpathyCollaborationProblem-solving

Required

A minimum of 3+ years of experience in a related technology environment

Bachelor's Degree in related field desired

Experience supporting environments on either/both Windows and macOS platforms

Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required

A valid driver's license

You can explain tech clearly and listen with empathy

Deliver patient, professional support consistently

Adapt fast and resolves issues efficiently

Collaborate smoothly with IT and business partners

Benefits

Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays.

Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.

Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.

Company

Boston University

Glassdoor4.3

Boston University is one of the leading private research and teaching institutions in the world today, with three primary campuses in the heart of Boston and programs around the world.

Founded in 1848

Boston, Massachusetts, USA

5001-10000 employees

https://www.bumc.bu.edu/busm

H1B Sponsorship

Boston University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2024 (1)