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Pivot Bio · 3 months ago

Customer Success Representative

St Louis, MO

Full-time

Onsite

Entry Level

$27/hr - $27/hr

2+ years exp

Pivot Bio is pioneering advances in fertilizer technology to support farmers in improving crop yield. The Customer Success Representative I will provide essential support to regional teams, deliver technical assistance for the N-OVATOR program, and ensure seamless shipment scheduling while enhancing CRM functionality.

AgricultureAgTechBiotechnologyCleanTech

Growth Opportunities

Responsibilities

Actively serve as a member of the regional sales team to provide regular updates, gather feedback, and contribute to process improvements

Provide cross-region support to channel partners and sales employees that experience technical issues at any point along the order path providing support in order entry, shipping, and reconciliation processes. Resolve support tickets in a timely manner to ensure exceptional channel partner and customer experiences

Provide technical support for the N-OVATOR program, interpret reports, and address inquiries from both channel partners and customers

Manage shipment scheduling and address customer and channel partner shipping issues

Provide system support through CRM functionality training and Pivot Bio Portal train-the-trainer instruction

Address incoming calls and emails to the general support line and efficiently address or route requests to appropriate team members for resolution

Participate in User Acceptance Testing (UAT) sessions, conducting thorough testing of new functionalities, documenting issues, and collaborating with IT to resolve them. Train other CSC representatives on the new functionality

Support accurate order and account data in the CRM system, reviewing validation dashboards, and providing targeted training to address any issues identified

Support various programs, including participation in implementation teams and assisting with customer and channel partner initiatives

Qualification

Agricultural experienceCustomer Relationship Management (CRM)Technical supportCommunication skillsProject management

Required

Exceptional communication skills, with the ability to clearly convey information, actively listen, and ensure alignment between internal teams and customers

Ideal candidates should have a baseline knowledge and understanding of agriculture, crops, seed, bioscience, or biochemistry

Customer Relationship Management (CRM) system experience or willingness to learn

Customer experience oriented, with a focus on teamwork, collaboration, and the ability to adapt to changing priorities

Customer focused, with the ability to identify and satisfy the needs of external and internal customers. Continually searches for ways to provide value-added solutions for customers

Excellent direction setting, prioritization and project management skills

Must have a valid driver's license

Minimum of 2 years of work experience in a customer-facing role

AA or AS or relative experience required

Must be authorized to work in the United States