NVA General Practice · 1 day ago
Client Service Representative
Urbandale, IA
Full-time
Onsite
Entry Level
$16/hr - $21/hr
1+ years expNVA General Practice is seeking an experienced veterinary professional to join their team at Value Vet in Urbandale, IA. The role of Client Service Representative involves providing excellent client experiences, managing client information, and supporting the veterinary staff in various administrative tasks.
HospitalMedicalPetVeterinary
Responsibilities
Provides friendly, excellent and expeditious client experience; warmly greets clients, responds to questions; processes incoming and outgoing patients, and handles payments
Answers phone calls, which may involve answering questions, screening for service needs, and scheduling surgery appointments
Handles incoming and outgoing mail and e-mail
Monitors client waiting area to ensure cleanliness
Documents and maintains client information, service data and other pertinent information within practice management software
Escalates complex matters to senior staff
Proficient with Microsoft Office (Word, Excel, Outlook)
Minimum of 1 year medical or veterinary experience required
Qualification
Required
Minimum of 1 year medical or veterinary experience required
Proficient with Microsoft Office (Word, Excel, Outlook)
Provides friendly, excellent and expeditious client experience; warmly greets clients, responds to questions; processes incoming and outgoing patients, and handles payments
Answers phone calls, which may involve answering questions, screening for service needs, and scheduling surgery appointments
Handles incoming and outgoing mail and e-mail
Monitors client waiting area to ensure cleanliness
Documents and maintains client information, service data and other pertinent information within practice management software
Escalates complex matters to senior staff
The ideal candidate will be a hard-working & dependable professional able to undertake a variety of office support tasks and work diligently under pressure
This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results
Benefits
Medical/Dental/Vision
Employee Pet Discount
Paid Holidays
Paid Time Off
401k
Short Term/Long Term Disability
Life Insurance
Company
NVA General Practice
At NVA General Practice, we’re on a mission to give every pet their best life.
10001+ employees
H1B Sponsorship
NVA General Practice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (6)
2022 (3)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$128MKey Investors
OMERS Private EquitySummit Partners
2019-06-17Acquired
2017-07-07Private Equity
2007-05-01Private Equity· $128M
Leadership Team
John Bruno
Chief Executive Officer
Recent News
Morningstar.com
2025-11-11
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