Samsara · 1 day ago
Sr. Program Manager I - Customer Success Programs
United States
Full-time
Remote
Senior Level
$100K/yr - $152K/yr
6+ years expSamsara is the pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data for improved operations. The Strategic Program Manager will lead large-scale transformational programs within the Customer Success organization, focusing on enhancing customer experience and operational efficiency.
Business IntelligenceCloud Data ServicesInternet of ThingsSaaSSoftware
Responsibilities
Lead the end-to-end planning and delivery of our highest priority and most complex programs with an expert approach to execution, governance and change management
Develop comprehensive program strategies, roadmaps and plans, expertly framing the need, scoping and roadmapping the work, owning governance and stakeholder engagement, defining KPIs, and reporting on results
Collaborate with stakeholders and drive alignment, owning program reporting and communication, and partnering to iterate and improve outcomes for Samsara and our customers
Identify and tackle operational problems through processes, tools, and dashboards that scale and mitigate risks through proactive solutions and communications
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Qualification
Required
Bachelor's Degree from a 4-year institution
6-8 years of program management, customer success operations, strategy or consulting experience, ideally in a high-growth SaaS environment or fast-paced technology consulting role
Demonstrated success launching transformational initiatives that measurably improve the customer experience and support scalability within the business
Strong program management tool-kit, including problem-solving and decision-making skills, able to quickly ramp up on business priorities and derive insights from data
Clear and confident communication, including ability to influence and lead cross-functional stakeholders, executives and front line managers
Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs
Preferred
Experience with B2B hardware and SaaS products
PMP certification, Agile/Scrum Certification, Prosci Certification, and/or advanced training in Project/Program Management
Experience in a global Operations, Customer Success, or Customer Experience organization
Benefits
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Company
Samsara
Samsara is digitizing the world of physical operations.
1001-5000 employees
H1B Sponsorship
Samsara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (53)
2023 (59)
2022 (70)
2021 (1)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$930MKey Investors
General CatalystAndreessen Horowitz
2021-12-15IPO
2020-09-24Secondary Market
2020-05-20Series F· $700M
Leadership Team
Sanjit Biswas
CEO
Ben Calderon
CTO - Hardware & Operations
Recent News
2025-12-31
2025-12-31
Andreessen Horowitz
2025-12-31
Company data provided by crunchbase