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F.N.B. Corporation · 3 months ago

Commercial Lines Team Lead - Raleigh or Pittsburgh

Raleigh, NC

Full-time

Onsite

Senior Level, Lead/Staff

7+ years exp

F.N.B. Corporation is seeking a Commercial Lines Team Lead to oversee a team of Account Managers/Client Advocates/Account Executives. The role involves managing customer relationships, ensuring high-quality service, and providing training and direction to the service team.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Services and retains an assigned book of business

Maintains assigned customer accounts and provides all services essential to high quality customer service which include collaboration with Sales and other Service/Support areas

Oversees activities of the Service Department and assures the smooth operation of the department when responding to internal and external requests

Monitors and reviews the consistent and timely delivery of proposals, policies, endorsements, invoices, audits, cancellations and correspondence to clients

Assists in the determination of the appropriate level of service for each client and ensures these levels of service are delivered in a consistent manner

Works with internal partners, operations, staff and producers to improve client satisfactions levels and service levels

Provides assistance to the internal team and is available to answer questions on procedures or coverage when necessary

Continually reviews policy and procedures manuals to ensure they reflect best practices in all areas

Manages the training of the service team to ensure they have the appropriate skills and tools necessary to ensure the highest level of client service including helping to prioritize and provide direction as needed

Conducts performance appraisals, provides on going coaching and development feedback and if needed, coordinates appropriate disciplinary measures

Performs other related duties and projects as assigned

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions

Qualification

Management skillsCustomer service skillsInsurance knowledgeAnalytical skillsTAM system experienceCommunication skillsOrganizational skillsInterpersonal skillsMS WordMS ExcelMS PowerPointInsurance designation

Required

High School or GED

7 years of job-related experience

Excellent management skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Excellent customer service skills

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Based on role, either Prop & Casualty or Life & Health required

Preferred

BA or BS

Experience in commercial lines property casualty operational or customer related insurance environment and TAM system

Insurance designation

Company

F.N.B. Corporation

Glassdoor3.9

F.N.B. Corporation (NYSE: FNB) is a diversified financial services company headquartered in Pittsburgh, PA.

Founded in 1864

Hermitage, Pennsylvania, USA

1001-5000 employees

https://www.fnb-online.com

H1B Sponsorship

F.N.B. Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (2)

2023 (3)