Senior/Staff Software Engineer — Conversational Intelligence & Research Hubs jobs in United States
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OvationMR · 3 months ago

Senior/Staff Software Engineer — Conversational Intelligence & Research Hubs

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

OvationMR offers innovative online research solutions and is seeking a Senior/Staff Software Engineer specializing in Conversational Intelligence & Research Hubs. The role involves developing web services and interfaces that enhance conversational experiences in research contexts, along with implementing advanced AI-driven pipelines and tools.

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Hiring Manager
James Whaley
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Responsibilities

Own end‑to‑end development of web services and UIs that deliver reliable, low‑latency conversational experiences in survey contexts
Implement LLM‑powered pipelines (prompting, tool/function calling, structured JSON outputs) with robust fallbacks, evaluation, and guardrails
Design and operate vector‑search and RAG stacks (embeddings, chunking, indexing, retrieval policies) for multi‑format research content
Ship secure APIs and event flows that integrate with major survey and research platforms (generic connectors, webhooks, and SDKs)
Build researcher‑facing configuration UIs (personas, lexicons, rules) and playgrounds for rapid iteration and QA
Instrument everything: latency budgets, safety/PII metrics, cost controls, A/B experiments, and content quality evaluations
Contribute to engineering standards, code reviews, CI/CD, observability, and documentation

Qualification

TypeScriptNode.jsPythonAWSLLM orchestrationReactVector databasesText analyticsLow-latency user experiencesSecurity mindsetExperimentation knowledgeMulti-tenant SaaS patternsUX research background

Required

5+ years building production web apps/services with TypeScript/Node or Python and a modern web framework (React/Next.js or similar)
Strong cloud experience (AWS preferred) across API development, serverless/containers, data stores, and observability
Hands-on with LLM orchestration (prompt design, tool/function calling, schema-constrained outputs) and safety/PII handling
Practical knowledge of embeddings and vector databases (e.g., OpenSearch, Pinecone, Weaviate, FAISS) and how to tune retrieval for RAG
Solid grasp of text analytics (language detection, sentiment, keyword/entity extraction) and combining rules with model outputs
Track record delivering low-latency user experiences and debugging production systems with real-time traffic
Security & privacy mindset: encryption, secrets management, least privilege, GDPR/CCPA, and ISO 27001-compliant basics

Preferred

Experience integrating with survey or research platforms and working around client-side runtime constraints
Knowledge of experimentation and evaluation for AI features (offline eval sets, human-in-the-loop review, A/B testing)
Multi-tenant SaaS patterns, role-based access control, and usage metering
Familiarity with OpenSearch Serverless, DynamoDB single-table design, or event-driven architectures
Background in insights, UX research, or CX analytics

Company

OvationMR

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OvationMR is a Online Survey Panels for Marketing Research, Consumer Panels, B2B Research.
dateFounded in 2016
location
New York, New York, USA
people-size11-50 employees
web-link
http://www.ovationmr.com

Funding

Current Stage
Early Stage

Leadership Team

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James Whaley
CEO
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Bart B.
Chief Research Officer
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Recent News

PR Newswire
OvationMR Teaches AI to Probe like a Qual Researcher with new EthOS Integration
2025-03-28
Company data provided by crunchbase