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Hyundai AutoEver America · 3 months ago

10465 - Client Engagement Manager, CMC (Connected Car and Mobility)

Costa Mesa, CA

Full-time

Onsite

Senior Level

$103K/yr - $159K/yr

5+ years exp

Hyundai AutoEver America is seeking a Client Engagement Manager for their Connected Car and Mobility division. The role involves serving as a primary contact for service-related inquiries, managing client relationships, and leading various account management projects.

Automotive

Responsibilities

Lead various projects related to account management, client service, and partner management

Create/manage customer pricing model align with company's strategic direction

Create/manage wireless usage forecast model based on new services and vehicle volume

Manage subordinate Business Analysts, as applicable

Staying abreast of service implementation and business operation status, keep clients informed and stay up to date with their connectivity service status

Functions as a key advocate for Client Business Units (CBUs); Serve as a single point of contact for connectivity service-related inquiries and requests from clients

Coordinate with all internal departments for client proposal creation

Act as a consultant to assist other Hyundai Motor Group (HMG) client companies to enhance their telematics service

Qualification

Client relationship managementTelematics services knowledgeConsulting experienceFleet managementTelecommunications knowledgeCustomer serviceProblem-solvingInterpersonal skillsCross-functional collaborationOrganizational skills

Required

Bachelor's Degree or higher in a related field

5 + years of experience in a similar role such as client relationship/ key account management, preferably in the telematics, IT or automobile industry

Ability to solve practical problems and deal with a variety of situations

Ability to interpret difficult instructions, derive valid conclusions, and recommend reasonable courses of actions within the scope of the position

Well organized with ability to pay close attention to details

Strong interpersonal skills

Able to collaborate effectively with cross-functional teams

Great customer service and professional demeanor

Utilize best practices for general business, administrative, and operational procedures

Ability to create standard forms, templates, and processes

Ability to review and update Terms and Conditions

Preferred

Consulting experience at a Big4 consulting company, highly desirable

Understanding of telematics services, fleet management, and connected vehicle solutions preferred

Telecommunications experience preferred, with broad knowledge of various telecommunication products, services, networks, carriers, rate plans, contracts, and invoices