Advocate Health Care · 3 months ago
Clinical Ops Resource RN 0.6 7am-7 pm
Park Ridge, IL
Part-time
Onsite
Mid Level
$40/hr - $60/hr
4+ years expAdvocate Health Care is seeking a Clinical Ops Resource RN to coordinate staffing and ensure safe patient throughput. This role involves overseeing operational efficiency, making staffing recommendations, and participating in quality improvement activities to enhance patient care.
Clinical TrialsDeliveryHealth Care
Responsibilities
Works with the Patient Command Center and coordinates staffing for the facilitation of safe and efficient patient throughput and global distribution of staffing resources
Oversees operational efficiency and utilization of labor resources of the assigned shift in collaboration with unit-based charge nurses to ensure HPPD and LCE targets are met
Participates in daily safety and capacity huddles
Makes staffing recommendations and assignments at identified levels of competency as determined by state law, hospital policy, and regulatory agencies for the provision of safe and high-quality patient care
Solicits feedback on customer needs by performing ongoing assessments and rounding and shares findings offering suggestions for improvement. Customers include patients, visitors, physicians, and staff
Works with teams to develop, implement and track results of quality improvement activities contributing to overall quality of care, KRA goals and regulatory requirements
Understands departmental productivity measures and uses monitoring, data reports, technology and assessment tools to assess the effectiveness of work hour and labor cost efficiency
Gathers, records, and responds to staffing needs according to fluctuations in staffing and census updating AdvocateWorks schedule as needed
Provides correspondence with outside agencies for the management of agency resources as needed
Addresses problems and conflicts, which arise between patients, families and health care providers
Responds to patient and family needs in times of stress or crisis
Ensures compliance to all regulatory/safety standards to provide optimal environment for the customer
Responds to and resolve patient, customer, and associate complaints in a timely fashion
Solicits feedback on customer needs by performing ongoing assessments/interviews of internal and external customers
Reviews customer satisfaction survey results; set targets for improvement and implement appropriate action plans
Holds associates accountable for customer service standards
Works with teams to develop, implement and track results of quality improvement activities contributing to overall quality of care, KRA goals and regulatory requirements
Understands departmental productivity measures and uses monitoring, data reports, technology and assessment tools to assess the effectiveness of work hour and labor cost efficiency
Gathers, records, and responds to staffing needs according to fluctuations in staffing and census updating AdvocateWorks schedule as needed
Provides correspondence with outside agencies for the management of agency resources as needed
Maintains Ongoing Operations During the Absence of Administrative Personnel. 25%
Initiates and responds to hospital wide emergency situations following FEMA guidelines for Emergency Management, mobilizing appropriate resources and personnel in a timely manner participating as a member of the incident command team
Addresses problems and conflicts which arise between patients, families and healthcare providers and provides appropriate support and service recovery
Facilitates the process of drug/alcohol testing for cause according to hospital policy
Communicates significant concerns to the appropriate personnel including the administrator on call and executive leadership
Evaluates patient conditions as requested and helps staff problem solve clinical issues serving as a coach for chain of command in the absence of the nursing unit leadership
Ensures compliance to all regulatory/safety standards, follows HIPPA guidelines, interacts with the media regarding newsworthy incidents that involve the hospital
Supervises uncommon administrative duties
Manages hospitalwide emergency situations, mobilizing appropriate resources and personnel
Acts as the primary contact person for issues concerning protective custody and unobtainable consents
Facilitates the process of drug/alcohol testing for cause according to hospital policy
Interacts with the press regarding newsworthy incidents that involve the hospital according to hospital policy
Makes unit rounds receiving update on patient conditions from the nursing staff
Evaluates patient condition as requested
Implements and evaluate standards of practice to ensure quality care
Provides a structure to support associates in providing quality care by assisting in establishing standards of care, policies, procedures, and protocols in compliance with regulatory agencies
Works with teams to develop, implement and track results of quality improvement activities continuing to overall quality of care
Benchmarks regularly with other organizations both within and outside of health care to identify best practices and develop action plans
Demonstrates behaviors that are age appropriate for the individuals in question
Supports Team Member Engagement 25%
Provides input to Managers on learning and development needs of team members on assigned shifts, mentoring of new staff, and mentoring and identification of future leaders
Identifies and delegates work experience opportunities appropriately to develop skills in various areas
Promotes recognition of associates and celebrates accomplishments within and across teams
Identifies and purses opportunities for own self-improvement and leadership development including participation in hospital committees and projects, and attending internal and external conferences
Participates in departmental meetings and contributes to associate engagement and culture of safety improvements
Encourages idea generation and implementation
Role models a positive and inquisitive attitude
Embraces challenges and suggests new and improved methods regarding clinical operations of the hospital
Provides input to Managers and Practice Leaders on needs of associates on assigned shifts
Evaluates registry associates providing feedback to managers
Utilizes skills of associates to enhance the performance of the team
Identifies and mentor future leaders
Provides counseling and direction to all staff regarding professional and unit practice and use appropriate disciplinary measures when necessary
Delegates work experience opportunities appropriately to build associates’ skills
Helps staff to problem solve clinical issues
Acts as a resource person to staff for patient care problems, assisting in defining approaches and obtaining other expert help as needed
Addresses issues directly with staff regarding unsatisfactory standards of care and communicate with the appropriate managers
Identifies and encourages the development of leadership skills in staff
Initiates disciplinary action according to hospital policy
Identifies and pursues opportunities for own self-improvement and leadership development
Qualification
Required
Nurse, Registered (RN)
Specialty certification per hospital requirements
BSN required
At least four years' inpatient/acute care nursing experience
Previous charge nurse or leadership experience
Strong clinical skills
Problem solving & analytical ability
Exceptional communication skills
High level of customer service skills
Utilization of critical thinking in timely decision making
Resiliency and flexibility to deal with a changing environment
Ability to work collaboratively with internal/external customers
Ability to demonstrate a commitment to patient safety, patient care and outcomes
Ability to prioritize independently and respond to multiple simultaneous requests
Ability to work in a fast-paced environment with established time constraints and in difficult situations
Ability to lift up to 35 pounds without assistance
Preferred
Board Certification strongly encouraged within 2 years
Company
Advocate Health Care
Advocate Health Care is an integrated healthcare delivery system based in Illinois, United States.
10001+ employees
H1B Sponsorship
Advocate Health Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (9)
2023 (6)
2022 (16)
2021 (8)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$18M2013-10-03Series Unknown· $18M
Leadership Team
Barbara Hancock
Executive Assistant to the President and Chief Operating Officer
David Rich
Clinical Practice Partner
Recent News
2025-10-10
Medical Xpress - latest medical and health news stories
2025-10-09
Chicago Tribune
2025-10-01
Company data provided by crunchbase