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Stantec · 5 months ago

HR Services Representative

One Biscayne Tower Suite 1670, Miami, FL, 33131, US

Full-time

Onsite

Entry Level

2+ years exp

Stantec is a company with leading professionals in various fields, and they are seeking an experienced HR Services Representative to join their team. The role involves being a key point of contact for HR services, responding to client needs, and ensuring efficient customer service delivery to HR partners and employees.

ArchitectureConsultingInterior DesignProfessional Services

Responsibilities

Respond to general and routine inbound inquiries and electronic requests pertaining to Human Resource programs and procedures as well as other inquiries in a more specialized areas, such as benefits, compensation, payroll, talent development, etc

Interpret HR policies, procedures, and guidelines to provide advice and guidance to employees and identifying and escalating complex inquiries or cases as needed

Operate internal technology/systems effectively and efficiently to manage requests and provide excellent customer service. This includes managing requests through Chat and ticketing system technology

Coordinate transactional based tasks: Prepare and complete time sensitive documents, forms, letters, and paperwork accurately and route to appropriate team for further processing in a timely manner. Follow up on missing or incomplete information or applicable approvals in accordance with internal compliance guidelines

Ensure legislative and internal compliance and data integrity are adhered to for all transactions

Partner with internal teams, e.g., corporate, and regional HR staff, Data Services, Payroll, Benefits, and HR teams, to ensure timely resolution of request

Achieve identified operational metrics in support of the delivery of the team’s services and best practices

Perform other duties or special projects of a similar nature as assigned