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SAIC · 2 days ago

ServiceNow Requirements Manager (SETA)

Chantilly, VA

Full-time

Onsite

Senior Level

7+ years exp

SAIC is seeking a ServiceNow Requirements Manager (SETA) in Chantilly, VA, to capture customer business needs and facilitate the allocation of those requirements to a development team. The role requires a strong understanding of ITSM practices and involves documenting business requirements, prioritizing enhancement requests, and ensuring the quality of delivered enhancements during development sprints.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Receive vague customer requests for enhancements to ServiceNow workflow

Interview those customers to capture a robust set of needs

Document those needs within a comprehensive set of draft business requirements, which will be used to validate the completeness of work prior to production delivery

Assess enhancement requests for commonality with other enhancement requests, consolidating where appropriate

Pre-coordinate the draft business requirements with the development team to ensure they have sufficient details for a future development effort

Provide assessments and Courses of Action (COA) recommendations in written and oral presentations to Program Office personnel that detail the intended/unintended effects of proposed changes

Prioritize the draft business requirements against other features and enhancements in backlog

Facilitate formal (i.e., documented) requirements allocations meetings with the developer to ensure hand-off and acceptance of the finalized business requirements

Negotiate proposed prioritization and delivery of those business against existing backlog

Facilitate periodic Program Increments with the development team to initiate a set of development sprints that will deliver chunked portions of the prioritized backlog

Validate the completeness and quality of the delivered enhancement at the end of the sprint to ensure the customer’s expectations, which were documented within the finalized business requirements, are being met

Assess the general level of success associated with each sprint and program increment

Identify service delivery deficiencies and suggest rework to improve offerings

Capture success assessment in the form of Award Fee feedback inputs

Review service provider Contract Data Requirements Lists (CDRLs), Engineering Change Proposals (ECPs), and other contract management products to guide cost, schedule, and performance objectives

Mentor other Program Office personnel on appropriate ITSM practice implementations

Qualification

ServiceNow enhancementsIT Service Management (ITSM)ServiceNow CSASoftware requirements developmentScaled Agile Framework (SAFe)Certified Program Management Professional (PMP)Proficient with Microsoft Office SuiteEffective working relationshipsCommunication skills

Required

Bachelor degree within a STEM field of study and nine (9) years or more experience; Masters and seven (7) years or more experience; PhD or JD and four (4) years or more experience

Must be a US Citizen

Active TS/SCI security clearance with current polygraph required to start and must be maintained

Demonstrated knowledge of software requirements development

Demonstrated experience with ServiceNow enhancements

The ability to work proactively, independently, and/or as a member of a highly effective technical team in a fast-paced work environment while developing approaches

ServiceNow CSA (Certified System Administrator) required

Strong communication skills, including ability to provide written and oral presentations to audiences from a diverse set of backgrounds

Demonstrated ability to establish and maintain effective working relationships

Proficient with Microsoft Office Suite, Systems Engineering and other Program Management tools