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Synchron · 3 months ago

IT Helpdesk Support Analyst - NAVSEA

Washington, DC

Full-time

Onsite

Entry Level

$70K/yr - $90K/yr

2+ years exp

Synchron, LLC has an exciting opportunity for an IT Helpdesk Support Analyst to support NAVSEA at the Washington Navy Yard in Washington, DC. The role involves providing excellent technology customer service support to the US Navy, performing Tier I problem resolution services, and enhancing overall service delivery through effective technical solutions.

Information TechnologyManufacturingMedicalMedical Device

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Support customer facing troubleshooting activities and problem escalation, via in-person and some remote support

Operate in a routine shift-work environment

Provide effective technical solution to complex problems to include Tier I trouble shooting of ServiceNow incidents or problems when requested

Provide emerging communications and information technology engineering support and technical solutions to improve overall service delivery to include customer support, proactive system support ect

Develop SOPs and define processes to enhance Customer Support and IT Service Delivery

Support the customer’s efforts to share and distribute information by electronic means

Qualification

Security+ CertificationIT support experienceService Desk managementCustomer support experienceNMCIFlank Speed knowledgePositive customer service attitudePrioritize projectsCommunication skills

Required

Active Secret Clearance

Security+ Certification

2 years of experience providing IT support to the DoD and/or Navy

Purebred Agent Experience

Managing Service Desk and Customer facing support experience

Excellent communication skills

Positive customer service attitude and professional etiquette

Ability to prioritize and handle multiple projects/stakeholders

Preferred

Customer support experience in enterprise user service and help desk incident management within the DoD or Navy

Experience and knowledge working with NMCI and Flank Speed on both NIPR and SIPR networks

Customer support experience/knowledge working in FastTool, Archibus, TIE Coordination, Mobility, VTC, Microsoft Azure, Asset Management and Process/SOP documentation