Ohio Department of Administrative Services ยท 2 days ago
HCM Service Assurance PM/Lead(IT Consultant 3)
Columbus, OH
Full-time
Onsite
Senior Level
$50.09/hr - $69.27/hr
5+ years expThe Ohio Department of Administrative Services is responsible for supporting the state's administrative functions and operations. They are seeking an HCM Service Assurance PM/Lead who will act as the primary interface for the OAKS HR/Payroll systems, ensuring optimal support and performance while managing relationships with stakeholders and vendors.
Government Administration
Responsibilities
Ensures contract adherence for MSV execution, service delivery, and overall performance across the portfolio of projects and day-to-day operations
Proactively manages the business/customer relationship
Understands business priorities and portfolio of business initiatives to effectively manage customer expectations and set OAKS priorities
Works with business stakeholders and MSV personnel to translate business requirements into system solutions that may result in technical designs for enhancements, statements of work, and/or change order requests
Oversees requirements analysis and documentation
Coordinates use of MSV discretionary hours for enhancements
Develops Requests for Proposals, Statements of Work, and Change Requests for procured project services
Provides relevant OAKS HR/Payroll systems support status reports
Communicates OAKS operational events, priorities, deadlines, and outages
Studies and approves requests for enhancements to OAKS HR/Payroll system modules
Leads capacity planning and pipeline management
Reviews and approves production migrations
Acts as an escalation point to resolve serious HR/Payroll system issues
Gives directions to lower-level State and 1099 Contractor IT personnel who work in coordination with the MSV to support OAKS systems and operations
Works with business stakeholders and MSV to help guide overall day-to-day HR/Payroll operations and schedules
Drives collaboration with key business, MSV, Security, and other critical technical stakeholder organizations in support of business/technology operations and issue resolution
Helps resolve system issues and ensures that service level agreements are met
Proactively identifies and implements service improvements in operational delivery processes
Manages or oversees multiple projects
Monitors project progress and attends information exchange and touchpoint meetings with project teams and stakeholders
Provides relevant project status reports (e.g., executive, OAKS management, weekly updates)
Develops, implements, and enforces program and project policies and procedures
Oversees project financials and vendor contract compliance
Participates in review and approval of vendor estimates (e.g., level of effort)
Studies and approves project deliverables
Coordinates business resource needs, capacity planning, and pipeline management
Performs overall project scheduling coordination
Coordinates and supports business functional testing efforts
Qualification
Required
Completion of undergraduate core program coursework in information technology, electrical engineering or telecommunications
5 yrs. exp. in information systems analysis, design & operations
18 mos. exp. in project/program management
2 courses or 6 mos. exp. in budgeting
Or 12 mos. exp. as Information Technology Consultant 2, 64162
Or equivalent of Minimum Class Qualifications for Employment noted above
Computer Literacy
Interpreting Financial Statements
Accounting and Finance
Payroll/Benefits Administration
Project Management
Active Learning
Verbal Communication
Written Communication
ORACLE
Company
Ohio Department of Administrative Services
The Ohio Department of Administrative Services (DAS) is committed to providing quality centralized services, specialized support and innovative solutions to state agencies, boards and commissions as well as local governments and state universities.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kannan Ramanujam
Chief Operating Officer - OIT
Kristina K. Hagberg
Deputy State Chief Information Officer
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