Live! Hospitality & Entertainment · 4 months ago
Sportsbook Host - Sports & Social Washington
Washington, DC
Part-time
Onsite
Entry Level
1+ years expLive! Hospitality & Entertainment is seeking a Sportsbook Host for their Sports & Social Washington venue. The role involves greeting guests, managing reservations, and ensuring a positive experience while also handling cash transactions and sports betting operations.
Restaurants
Responsibilities
Answer phones, take messages, and assist with reservations
Greet guests in a friendly and upbeat manner, ensuring a positive and lasting experience
Maintain an accurate waitlist when necessary, seating guests efficiently
Coordinate seating arrangements to optimize guest flow and service
Assist with bussing tables when needed to expedite seating for waiting guests
Communicate effectively with guests and management, addressing any concerns promptly
Ensure that the entrance and exit areas are organized and inviting
Accurately process cash transactions
Receive and process sport or parlay tickets from customers and pay winning tickets and vouchers
Maintain and balance a till for issuing and redeeming tickets and vouchers
Ensure the sportsbook window is neat, stocked, and ready for the next shift
Adhere to all District of Columbia Office of Lottery and Gaming procedures
Remain alert to unusual betting patterns and report such activities to the Sportsbook Supervisor
Promote superior guest service by providing a positive and efficient sportsbook experience
Qualification
Required
At least one year of experience in customer service, hosting, or a similar role
Must be fluent in English; additional languages are preferred
Ability to communicate effectively with guests, team members, and management
Strong attention to detail and ability to multitask in a fast-paced environment
Basic math skills for processing transactions and understanding betting information
Must be able to work flexible shifts, including nights, weekends, and holidays
Must be able to obtain and maintain a valid license as required by the District of Columbia Office of Lottery and Gaming
Ability to stand for long periods and perform tasks that involve bending, stooping, and reaching
Ability to lift and carry up to 50 pounds
Ability to work in a high-energy environment, exposed to bright lights, loud noises, and alcohol
Ability to remain focused and deliver outstanding customer service under pressure
Strong organizational skills and a proactive approach to problem-solving
Capability to handle sensitive information and financial transactions with accuracy
Preferred
Additional languages are preferred
Company
Live! Hospitality & Entertainment
Live! Hospitality & Entertainment was created in 1999 and have been a staple in The Cordish Company developments thereafter.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Allison Albright Varlan
Chief Financial Officer
Bradley Bittermann
COO of Live! District, 2nd Avenue and Green Hills
Company data provided by crunchbase