Service Desk Analyst jobs in United States
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Info Origin Inc. ยท 3 months ago

Service Desk Analyst

positionHarrisburg, PA
timeContract
remoteOnsite
seniorityEntry Level
money$20/hr - $20/hr
date3+ years exp

Info Origin Inc. is seeking a Help Desk Analyst to provide technical support for business applications. The role involves troubleshooting issues via phone and email, assisting with system changes, and escalating problems as necessary.

Information ServicesInformation TechnologySoftware
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H1B Sponsor Likelynote

Responsibilities

Provide technical support via phone and email for business applications, identifying and resolving hardware or software issues
Troubleshoot using diagnostic tools and escalate problems as needed
Assist with system changes, upgrades, and user queries while maintaining documentation and quality standards
Strong communication and teamwork skills required
Promptly answer help desk phone, help desk emails
Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource
Perform agency computer repairs, as needed
Install software/updates on agency computers as needed
Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports
Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery
Create ServiceNow incidents for all phone and email requests
Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment

Qualification

ServiceNowCall center experienceHelp desk experienceTechnical supportCommunication skillsTeamwork skills

Required

Call center: 3 years (Required)
Help desk: 2 years (Required)
ServiceNow: 2 years (Required)
Harrisburg, PA 17120 (Required)
Relocate before starting work (Required)

Company

Info Origin Inc.

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Info Origin is a global provider of information technology consulting, application development and software engineering services.
dateFounded in 2009
location
Topeka, Kansas, USA
people-size51-200 employees
web-link
https://infoorigin.com

H1B Sponsorship

Info Origin Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (4)
2021 (1)
2020 (2)

Funding

Current Stage
Growth Stage

Leadership Team

A
Ashish kumar Chauhan
Co-Founder and President
linkedin
Company data provided by crunchbase