IT Systems Trainer and Support (Fixed term contract) jobs in United States
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Netcompany · 2 days ago

IT Systems Trainer and Support (Fixed term contract)

Netcompany is dedicated to responsible digitalisation, building innovative solutions that drive meaningful impact. They are seeking an IT Systems Trainer and Support operator to deliver training and support to end users on software applications within the public sector, enabling productive use in day-to-day tasks.

AdviceConsulting

Responsibilities

Deliver Business Applications training and support (on-the-job training, remote training, structured classroom training) to users
Prepare and update the training material
Provide 1st and 2nd level user support to clients

Qualification

Bachelor degreeAtlassian JIRAMS Office suiteBusiness applications trainingEnglish language proficiencyCustomer service orientationE-learning platforms knowledgeCommunication skills

Required

Bachelor degree in Computer Science / Information Technology or Law
Experience with ticketing systems such as Atlassian JIRA or similar
Experience in being the liaison with other teams to identify issues and support issue resolution
Excellent knowledge of MS Office suite
Strong customer service orientation
Good communication & presentation skills
Very good command of the English language

Preferred

Previous experience in business applications training and user support services, preferably within the public sector
Knowledge of e-learning platforms and tools

Benefits

Health and life insurance program
Meal allowance
Learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)

Company

Netcompany

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Netcompany is the fastest growing and most successful IT service company in Northern Europe.

Funding

Current Stage
Public Company
Total Funding
unknown
2018-12-28IPO
2016-02-01Series Unknown
2015-12-21Acquired

Leadership Team

A
André Rogaczewski
Adm Dir. / CEO
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Thomas Johansen
CFO / Partner
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Company data provided by crunchbase