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Island Hospitality Management · 3 months ago

Hotel Operations Intern

West Palm Beach, FL

Internship

Onsite

Intern

Island Hospitality Management is committed to delivering exceptional guest experiences and is seeking a passionate Hotel Operations Intern to join their team. The intern will gain hands-on experience by rotating through key departments, assisting with various operations, and learning about the hospitality environment.

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Responsibilities

Assisting with front desk operations, guest check-ins/outs, and concierge services

Supporting housekeeping and room inspections to maintain quality standards

Observing and participating in food & beverage service and event setups

Collaborating with the operations team to resolve guest issues and enhance satisfaction

Learning property management systems and operational procedures

Participating in team meetings and contributing ideas for service improvement

Qualification

HospitalityCustomer serviceCommunication skillsDetail-orientedMultitaskingProactive attitude

Required

Currently pursuing a degree in Hospitality, Business, or a related field

Strong communication and customer service skills

Willingness to work flexible hours, including weekends and holidays

Detail-oriented with a proactive attitude

Ability to multitask and thrive in a fast-paced environment

Passion for hospitality and a desire to learn

This position may require flexible scheduling availability

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time

While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds

The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors

Benefits

Healthcare including Medical, Dental, and Vision Insurance

HSA & FSA plans available!

Dependent care FSA

Identity Theft Protection Insurance Commuter benefits including transit & parking

Pet Insurance

PTO and Payroll Incentives for Annual Wellness Exams

Employee Assistance Program

Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Incentive based bonus program

Free room nights at our hotels and employee discounts within your hotel brand

Discounts for friends and family within your hotel brand

Team Member of the Month, Quarter, and Year recognition and bonus

Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work

Career Growth through our in-house training program with a path personalized to your desired goals

Referral bonus program to ANY of our locations

Company

Island Hospitality Management

Island Hospitality Management is a nationally recognized hotel and outdoor hospitality management company with a proven track record in managing upscale extended stay, select service, and full-service hotels across major brands such as Marriott, Hilton, Hyatt, Starwood, and IHG.

Founded in 1986