Apply on Employer Site

Entrega · 22 hours ago

Dealer Operations Analyst

United States

Full-time

Remote

Mid Level

4+ years exp

Entrega is seeking a Dealer Operations Analyst to provide exceptional support for Dealers by addressing their technical and program questions with urgency and empathy. The role involves managing Dealer communication, troubleshooting software issues, orchestrating onboarding processes, and ensuring high-quality documentation.

AppsInformation TechnologySoftware

Responsibilities

Communication - This role is responsible for managing Dealer communication focusing on delivering empathy, value, and authenticity in each interaction. Communication is inbound through a shared phone line and email account, as well as driving proactive engagement with Dealers and their partners in solving questions and concerns and aid in overall utilization of the software applications. All communication is held to an SLA as well as quality scores

Troubleshooting - Dealers engage this role to assist with questions and/or issues as related to several proprietary OEM software applications. This role is expected to thoroughly investigate these Dealer questions and/or issues by asking discovery questions and then conducting root cause analysis. This requires a solid understanding of the OEM software applications, Dealership inventory data process and third-party vendor functionality. This role will escalate unresolved issues if technical investigation is required

Software Onboarding - This role orchestrates the technical onboarding process for Dealers to the OEM software applications. This role is required to strictly adhere to the process, effectively communicate all requirements for a successful launch as well as educating the Dealer on how to utilize the applications

Documentation - Adherence to detailed and high-quality documentation is essential to this role. Understanding all aspects of our Dealer communication, issues and questions addressed along with our recommended solutions enables us to continue to ensure that provide an accurate data narrative about our project delivery to our clients

Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization