BNY · 4 months ago
Service Management Product Specialist
300 Colonial Center Parkway, Lake Mary, FL, 32746, US
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expBNY is a leading global financial services company that influences a significant portion of the world's investible assets. They are seeking a Service Management Product Specialist to drive product management for Incident, Problem, and Change controls within ServiceNow, ensuring compliance with ITIL best practices and improving processes for efficiency and effectiveness.
Financial Services
Responsibilities
Provide experienced knowledge with ServiceNow capabilities in the Incident, Problem, and Change modules
Drive Product Management for the Incident, Problem, and Change controls within ServiceNow
Present complex data reports and control information to Senior Management
Enforce existing KPIs to track effectiveness across modules
Implement and enforce governance policies, procedures, and standards for Incident, Problem, and Technical Change Management
Maintain audit-ready documentation of Incident, Problem, and Change activities
Ensure compliance with ITIL Change Management best practices
Monitor and report on Incident, Problem, and Change metrics
Provide reporting, guidance, and training to teams on governance of Incident, Problem, and Change
Collaborate with teams to ensure adherence to industry standards (ISO 27001, SCO, etc.)
Continuously improve processes for efficiency and effectiveness
Qualification
Required
5+ years of experience acting as a business analyst working with enterprise application(s) supporting a large user base (10K+)
3+ years of technical knowledge of the ServiceNow Platform with a strong focus on ITSM (incident, problem, change, request), CMDB/CSDM data models and understanding of ITIL processes (ITIL v3 or v4 knowledge)
Ability to articulate product strategy, roadmaps, and vision to senior leadership to reach consensus
Excellent communication skills and the ability to develop clear written materials including roadmaps, detailed business requirements, and test cases
Bachelor's degree in computer science or a related discipline or equivalent work experience required
10 - 12 years of application or infrastructure related experience required; experience in the securities or financial services industry is a plus
Strong knowledge of ITIL frameworks, change management processes, incident/problem processes, and governance best practices
8+ years of experience with the ITIL module within ServiceNow
Experience working with internal and external audit teams
Strong analytical and problem-solving skills
Excellent communication skills
Experience in regulated industries such as finance, healthcare, or government
ITIL Certification
Preferred
Helpful to be either a ServiceNow Certified System Administrator or ServiceNow Certified Application Developer
Benefits
Highly competitive compensation
Benefits
Wellbeing programs
Flexible global resources and tools
Generous paid leaves
Paid volunteer time
Company
BNY
For more than 240 years BNY has partnered alongside clients, using its expertise and platforms to help them operate more efficiently and accelerate growth.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian A. Ruane
CEO Government Securities Services & Global Client Management
Chris Kearns
CEO, Depositary Receipts
Recent News
PR Newswire
2024-11-01
Company data provided by crunchbase