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Quartile · 1 week ago

Customer Strategy Manager

United States

Contract

Remote

Mid Level

3+ years exp

Quartile is the world's largest retail media optimization platform, dedicated to fueling growth for brands and sellers through advanced AI technology. The Customer Strategy Manager will manage partnerships with mid-market accounts, focusing on communication, strategy, and providing thought leadership to solve business challenges for clients.

AdvertisingAdvertising PlatformsInternet

No H1B

Responsibilities

Maintain direct ownership of 10+ key mid-market accounts

Manage client expectations and leading regular (weekly or bi-weekly) meetings with the client

Analyze key metrics of online marketing campaigns and present key findings and insights to clients

Oversee client performance, collaborating with data analysts to make optimizations to paid marketing campaigns

Prepare client reporting and quarterly business reviews to align Quartile value and client expectations

Serve as a strategic partner for clients as a subject matter expert in the areas of digital marketing, e-commerce and retail

Utilize data to expose awesome new opportunities for technology improvements and exposing them to our Product and Technology teams

Be a Quartile product expert by attending product training and roadmap sessions

Evaluate opportunities to grow Quartile’s partnership with their customers (new channel expansion, additional budget, testing opportunities, case studies, etc.)

Partner with Implementation team to develop overarching department strategy and the setup of new clients during onboarding process

Qualification

Data-driven decision makingMicrosoft ExcelDigital marketing platformsE-commerce experienceClient managementAdvertising industry experienceStartup environment experienceGoogle Analytics certificationAmazon certificationEnglish proficiencyPresentation skillsProblem solving

Required

3+ years of experience working with small to medium sized businesses in a client facing role

A proven track record of using data to drive strategic decision making; analytical in nature (our clients and partners are all in an ROI driven industry)

Above average skills with Microsoft Excel (command over formulas, vlookups, pivot tables, etc.) and analytics platforms, etc

Talented presenter with ability to captivate an audience and leverage data to tell a story

Capable of solving problems - maintaining a positive outlook when tackling challenges and coming up with solutions

Demonstrated ability to be professionally outspoken when managing tough customer conversations to yield positive results

English proficiency required—must be able to speak and write in the language fluently