Decagon · 21 hours ago
Solutions Architect - Infrastructure
San Francisco, CA
Full-time
Onsite
Senior Level, Lead/Staff
$250K/yr - $300K/yr
8+ years expDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. They are seeking a Founding Solutions Architect - Infrastructure to shape the future of how enterprises deploy and scale their AI-powered platform.
Artificial Intelligence (AI)Generative AISoftware
Responsibilities
Partner with Account Executives to discover, qualify, and design deployment solutions that address customer infrastructure constraints and deliver measurable ROI
Navigate ambiguous conversations with customers about their infrastructure landscape, translating diverse environments (GCP, AWS, hybrid, on-prem) into clear integration and deployment strategies for Decagon's platform
Design containerization approaches, cloud function implementations, and infrastructure architectures tailored to each customer's unique requirements and security posture
Establish scalable pre-sales processes, deployment playbooks, and reusable reference architectures to support growth
Qualification
Required
8–10+ years of experience in customer-facing technical roles such as Solutions Architect, Solutions Engineer, or Technical Account Manager with a focus on infrastructure and deployment
Deep fluency in containerization (Docker, Kubernetes), GCP Cloud Functions/Cloud Run, and AWS architecture patterns—with the ability to adapt recommendations to customer constraints
Demonstrated success navigating ambiguous technical conversations with enterprise customers, asking the right discovery questions, and collaborating through uncertainty
Strong ability to engage with diverse stakeholders—from platform engineers to CISOs to business leaders—and translate infrastructure requirements into actionable deployment strategies
Preferred
2+ years of experience selling or architecting AI/ML infrastructure solutions in enterprise environments
Experience working in a high-growth startup environment where you've built pre-sales infrastructure practices from the ground up
Hands-on experience with infrastructure-as-code (Terraform, Pulumi), service mesh technologies, or multi-cloud deployment patterns
An engineering background (DevOps, Platform Engineering, SRE, or software engineering) that enables you to dive deep into technical architecture and troubleshooting conversations
Benefits
Comprehensive medical, dental, and vision coverage.
Flexible "take what you need" vacation policy.
Daily lunches, dinners, and snacks provided in-office.
Company
Decagon
Decagon is a conversational AI platform that provides a centralized AI engine to resolve issues in any language and across all channels.
201-500 employees
H1B Sponsorship
Decagon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Growth StageTotal Funding
$231MKey Investors
Bain Capital VenturesAccelAndreessen Horowitz
2025-06-23Series C· $131M
2024-10-15Series B· $65M
2024-06-18Series A· $30M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
Co-Founder
Recent News
2025-11-04
Company data provided by crunchbase