StubHub · 3 months ago
Senior Product Manager - AI Tools & Intelligent Workflows
New York, New York, United States
Full-time
Hybrid
Mid, Senior Level
$175K/yr - $270K/yr
3+ years expStubHub is on a mission to redefine the live event experience on a global scale. They are seeking a Senior Product Manager to manage the development of AI Tools & Intelligent Workflows, focusing on creating next-generation technologies and features that enhance buyer and seller experiences. The role involves owning strategy and execution for internal tools, driving cross-functional collaboration, and evolving platform architecture to achieve operational autonomy.
E-CommerceMarketplaceTicketing
Responsibilities
Own the Internal Tools strategy and translate it into a measurable, sequenced roadmap that advances the Augment → Automate → Autonomous vision
Design and build next-gen internal tooling that combines policy infrastructure and AI, ensuring every manual action fits seamlessly into post-purchase experience
Drive near-term adoption of existing tracked workflows—including AI Triage and AI Co-Pilot—by improving UX, reliability, and measurable agent adherence
Evolve the platform architecture (routing, rules, permissions, auditability) so we can rapidly launch, test, and scale new tracked workflows
Autonomous Execution: enable guard-railed, one-click actions; automate known decisions, pilot low-risk auto-resolvers and scale based on accuracy
Adaptive Communication: develop adaptive communication tools, including Gen-AI reply generation; progressively move to fully drafted responses where agent involvement is optional
Be the thought partner and driver for the Internal Tools space—turn high-level vision into detailed specs, milestones, and crisp trade-off decisions
Prioritize upgrades/fixes that deliver immediate impact while laying foundations for long-term autonomy (observability, policy versioning, audit trails, and safety rails)
Lead cross-functional execution with Engineering, CS/Operations, Design and other teams; manage rollouts, change-management, and agent education at scale
Qualification
Required
3+ years of Product Management experience ideally with end-to-end ownership of components of enterprise SaaS or internal platforms or customer-operations tooling at scaled tech companies
Built tooling that scaled complex operations—preferably in ops-heavy, marketplace environments (e.g., Uber, Airbnb, DoorDash)—and improved throughput, accuracy, or cost
Shipped platform capabilities such as workflow/rules engines, routing/triage, permissions/guardrails, auditability/observability, and agent-facing UX
Comfortable operating in ambiguity; you create clarity, set direction, and drive outcomes in cross-functional settings without waiting for perfect information
Strong analytical chops; you define the metrics that matter and dig into data with SQL/Snowflake/Tableau (or similar) to assess performance and run experiments
Experience with (or strong familiarity with) LLM-powered products (prompting, evaluation, guardrails, context retrieval) and a pragmatic approach to model selection, safety, and iteration
Excellent written specs and stakeholder communication; you break down complex systems into understandable components and drive alignment across teams
Benefits
Stock incentives
Unlimited Flex Time Off
401k
Premium Health, Vision, and Dental Insurance options
Paid time off
Paid parental leave
Comprehensive health benefits
Company
StubHub
StubHub is a ticket marketplace where users buy and sell tickets for sports, concerts, theater, and live events. It is a sub-organization of eBay.
1001-5000 employees
H1B Sponsorship
StubHub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (20)
2023 (20)
2022 (4)
2021 (4)
2020 (33)
Funding
Current Stage
Public CompanyTotal Funding
$59.23MKey Investors
ViagogoStephens GroupBEA Systems
2025-09-17IPO
2021-12-23Series Unknown· $39.63M
2021-09-08Acquired
Leadership Team
Connie James
Chief Financial Officer
Recent News
The Motley Fool
2026-01-12
Company data provided by crunchbase