Amyx, Inc. · 4 months ago
Help Desk Manager
US-MI-Battle Creek
Full-time
Onsite
Mid, Senior Level
5+ years expAmyx, Inc. is seeking to hire a Help Desk Manager to oversee and manage the Commercial and Government Entity (CAGE) Registration and Operations Support Help Desk at the Defense Logistics Agency (DLA) facility in Battle Creek, MI. The role involves ensuring the team responds to vendor and government entity registration inquiries and managing help desk operations to meet government SLAs.
Cyber SecurityInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Responsible for supporting all aspects of the development and implementation of assigned projects and provide a single point of contact for those projects
Interfaces with all areas affected by the project including end users, computer services, and client services
Develop detailed work plans, schedules, project estimates, resource plans, and status reports
Directs the Help Desk team and reviews their work products for completeness and accuracy to meet customer requirements
Provide communication to the CAGE PMO, COR and the COTR to review project plans, status reports, and deliverables
Ensures the team meets all Government SLAs, works escalated tickets or issues, and attends all required meetings with the CAGE customer
Interact daily with vendors and customers as a technical subject matter expert on the CAGE system
Provide monthly report inputs to the Task Order Project Manager of all completed activities, help desk metrics, risks, issues, etc
Qualification
Required
Must have 5 years of relevant experience in customer service or help desk operations
Must have a Bachelor's degree
Must possess an IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC)
Must possess a DoD Approved 8570 Baseline Certification of IAT Level I or higher
Preferred
Previous DLA experience preferred
Previous experience as a help desk supervisor or help desk manager preferred
Benefits
Medical, Dental, and Vision Plans (PPO & HSA options available)
Flexible Spending Accounts (Health Care & Dependent Care FSA)
Health Savings Account (HSA)
401(k) with matching contributions
Roth
Qualified Transportation Expense with matching contributions
Short Term Disability
Long Term Disability
Life and Accidental Death & Dismemberment
Basic & Voluntary Life Insurance
Wellness Program
PTO
11 Holidays
Professional Development Reimbursement
Company
Amyx, Inc.
At Amyx, Inc., a wholly owned subsidiary of Tetra Tech, our mission is to exceed our customer's expectations on every contract, to provide an environment that encourages, recognizes and rewards the extraordinary contributions of our employees, and to advance and support the communities in which we work and live.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-01-05Acquired
Leadership Team
William Schaefer
CEO and President
Recent News
2024-02-09
WashingtonExec
2024-02-09
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