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Danaher Corporation · 3 months ago

DBSL

United States

Full-time

Remote

Senior Level

Danaher Corporation, through Beckman Coulter Diagnostics, is dedicated to advancing laboratory science and healthcare for over 80 years. The EMEA DBS Service Leader will be responsible for developing and driving the DBS roadmap in the EMEA service, providing training, and facilitating improvements in service metrics using DBS tools.

BiotechnologyHealth CareHealth DiagnosticsLife ScienceMedical

Responsibilities

Drive targeted, sustainable improvements impacting P&L and other metrics (CVDs, QDCI that are tied to Policy Deployment (PD) and Daily Management (DM) by leveraging DBS tools, consulting skills, and the change management process

Assist EMEA service Leadership in driving Continuous Improvement and deloping of a DBS Roadmap (i.e., how to use the DBS tools to drive sustainable improvement in results)

Directly provide formal and informal DBS training and coaching, including coaching of senior leaders and other DBSLs

Facilitate other DBS training sessions when appropriate (other trainers and consultants from Danaher, Shingijutsu or other)

Be an active Leader in PD and Daily Management reviews (as appropriate) and being the liaison with Global Service DBS

Help Danaher continue the evolution of the DBS tools (main contact here is DBS Office or DBSO)

Ensure successful kaizen events by installing and ensuring compliance to the kaizen process

Promote and facilitate diagnosis of inefficiencies throughout the business, and provide expert counsel on appropriate DBS tools to eliminate them

Improve DBS training and facilitation skills by pursuing certification in DBS tools (MBB process for self and others).Promote and facilitate associate development in various DBS tools and kaizen leadership

Evaluate and approve Associates for DBS certification

Benchmark and incorporate best practices from other Danaher locations

Qualification

DBS tools masteryContinuous ImprovementKaizen facilitationConsulting skillsProject managementCommunication skillsInterpersonal skillsLeadership skillsActive listeningOrganizational skills

Required

BS or BA Degree in Business, Science or Engineering required

Appropriate practitioner experience in Service and post-sales support area

Ability to accurately assess key business metrics and situations from a 'Customer Service Leadership' point of view

Mastery of a variety of DBS tools (either Lean, Service Engine or Growth-related DBS Tools, depending on areas(s) they support) with superior training, consulting and influencing skills

Proficient in a DBS environment, including Kaizen (continuous improvement) design and facilitation of Policy Deployment usage and specific DBS tools required in functions/areas supported

Demonstrated proficiency applying lean or growth principles in a variety of situations

Excellent communication, interpersonal, organizational, active listening, project management and leadership skills with ability to work with cross-functional teams globally

Preferred

Master's Degree preferred

Company

Danaher Corporation

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Danaher is a leading global life sciences and diagnostics innovator, committed to accelerating the power of science and technology to improve human health.

Founded in 1969