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BBB Industries, LLC · 3 months ago

Sr. Technical Customer Service Rep

48175 Gratiot Ave, Chesterfield, MI, 48051, US

Full-time

Onsite

Mid, Senior Level

3+ years exp

BBB Industries, LLC is a company focused on providing technical customer service solutions. They are seeking a Senior Technical Customer Service Representative who will be responsible for addressing customer needs, providing technical solutions, and managing customer relationships.

AutomotiveEnergyManufacturing

H1B Sponsor Likely

Responsibilities

Provides information about products and services addressing customer needs and offering technical solutions

Responding to customer service calls courteously and professionally, answering customers' questions and sending additional information per email

Understanding customers’ needs and identifying sales opportunities

Creating and maintaining a database of current and potential customers

Identifies and nurtures potential clients

Upselling and explaining product and services features, via telephone and email; providing prices and lead times

Preparing Quotes, Orders, addressing client inquiries regarding status of orders, back-order reports, payments, RGAs, returns, repairs, etc

Communicating with in-house teams in inquire builds time, technical requirements, and shipping logistics to provide the most accurate lead times

Providing customer support and troubleshooting services via telephone and email

Communicating with existing and new customers, contacting potential customers, and following up on leads, including communicating shipping of confirmed orders, any delays or ETA’s

Staying up to date about competing products and services

Closing sales and achieving sales targets

Investigate and troubleshoot customer service issues

Perform other duties as assigned

Qualification

Hydraulic experienceFluid Power SpecialistCustomer serviceSales skillsTechnical troubleshooting

Required

High School Graduate or equivalent

3+ years of Hydraulic experience

Preferred

Some post-secondary education

Fluid Power Specialist or willing to obtain within first year

Company

BBB Industries, LLC

BBB Industries is now TERREPOWER! TERREPOWER is a global leader in sustainable manufacturing, serving the automotive and industrial markets.

Founded in 1987

Daphne, Alabama, USA

10001+ employees

https://www.terrepower.com

H1B Sponsorship

BBB Industries, LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)