Sr. Technical Customer Service Rep jobs in United States
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BBB Industries, LLC · 3 months ago

Sr. Technical Customer Service Rep

BBB Industries, LLC is a company focused on providing technical customer service solutions. They are seeking a Senior Technical Customer Service Representative who will be responsible for addressing customer needs, providing technical solutions, and managing customer relationships.

AutomotiveEnergyManufacturing
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H1B Sponsor Likelynote

Responsibilities

Provides information about products and services addressing customer needs and offering technical solutions
Responding to customer service calls courteously and professionally, answering customers' questions and sending additional information per email
Understanding customers’ needs and identifying sales opportunities
Creating and maintaining a database of current and potential customers
Identifies and nurtures potential clients
Upselling and explaining product and services features, via telephone and email; providing prices and lead times
Preparing Quotes, Orders, addressing client inquiries regarding status of orders, back-order reports, payments, RGAs, returns, repairs, etc
Communicating with in-house teams in inquire builds time, technical requirements, and shipping logistics to provide the most accurate lead times
Providing customer support and troubleshooting services via telephone and email
Communicating with existing and new customers, contacting potential customers, and following up on leads, including communicating shipping of confirmed orders, any delays or ETA’s
Staying up to date about competing products and services
Closing sales and achieving sales targets
Investigate and troubleshoot customer service issues
Perform other duties as assigned

Qualification

Hydraulic experienceFluid Power SpecialistCustomer serviceSales skillsTechnical troubleshooting

Required

High School Graduate or equivalent
3+ years of Hydraulic experience

Preferred

Some post-secondary education
Fluid Power Specialist or willing to obtain within first year

Company

BBB Industries, LLC

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BBB Industries is now TERREPOWER! TERREPOWER is a global leader in sustainable manufacturing, serving the automotive and industrial markets.

H1B Sponsorship

BBB Industries, LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)

Funding

Current Stage
Late Stage
Total Funding
unknown
2022-05-19Acquired

Leadership Team

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Aaron Watkins
VP / BU CFO
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Amanda Doherty
VP/BU CFO - Industrial Division
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Company data provided by crunchbase