Calibrate North LLC. ยท 3 months ago
Support Team Technical Lead
United States
Full-time
Remote
Senior Level
$110/hr - $110/hr
5+ years expCalibrate North LLC. is seeking a Support Team Technical Lead to join their Operations team as a technical partner to the Support Team Manager. This role involves handling complex IT service requests, providing technical guidance and mentoring to support team members, and ensuring compliance with CMMC requirements.
Staffing & Recruiting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Handle the most complex and challenging IT service requests, incidents, and escalations that require advanced technical expertise
Provide technical mentoring and guidance to support team members, helping develop their troubleshooting and problem-solving skills
Ensure all support solutions and implementations comply with CMMC requirements and cybersecurity best practices
Develop and maintain technical documentation, standard operating procedures, and knowledge base articles focused on complex scenarios
Lead technical training sessions and knowledge sharing initiatives to elevate the entire team's capabilities
Collaborate with the Support Team Manager on technical skill development plans and team growth strategies
Drive the implementation of long-term, scalable solutions rather than quick fixes
Serve as the primary technical escalation point for challenging Microsoft 365, Active Directory, and security-related issues
Qualification
Required
U.S. citizenship
Security+ (or higher) certification at hire or within 365 days of hire
5-10 years of experience in IT systems administration and technical support roles
In-depth understanding of Microsoft ecosystem, including advanced Microsoft 365, Intune, and Azure administration
Extensive experience with Microsoft Intune policy management, device configuration, and endpoint compliance enforcement
Advanced knowledge of Conditional Access policy configuration, implementation, and troubleshooting
Minimum 3+ years of hands-on experience with Government Community Cloud High (GCC High) tenant administration and compliance requirements
Proficiency in PowerShell and Python automation scripting for system administration and process improvement
Advanced knowledge of IT systems, including virtualization, enterprise Windows environments, endpoint management, and complex infrastructure
Strong understanding of cybersecurity principles and CMMC compliance requirements
Proven experience in technical mentoring or team training
Advanced knowledge of networking, including complex DNS, DHCP, VLANs, firewall configurations, and hybrid cloud connectivity
Ability to analyze complex technical problems, develop comprehensive solutions, and mentor others through similar scenarios
Excellent communication skills for both technical and non-technical audiences
Preferred
Deep experience with CMMC framework implementation and compliance validation
Advanced experience with Azure Government and Office 365 GCC High environments
Strong background in cybersecurity frameworks (NIST SP 800-171, DFARS, ISO 27001, CIS Controls)
Experience in technical leadership or mentoring roles within managed services organizations
Advanced PowerShell scripting and automation capabilities
Relevant advanced certifications (CISSP, CISM, Azure certifications, or similar)
Knowledge of compliance auditing and assessment processes
Experience developing technical training programs and documentation
Benefits
Fully paid individual healthcare, vision and dental insurance for the employee
Paid certification and training opportunities
Three weeks of paid vacation + 10 paid holidays
Retirement benefit (401k) with company match
A supportive environment with a focus on keeping healthy work-life balance
Company
Calibrate North LLC.
We offer a variety of outsourced recruiting services to our partners.
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase