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Pyramid Global Hospitality · 3 months ago

PM Host/Hostess - Mountain Shadows

Paradise Valley, Arizona

Full-time

Onsite

New Grad, Entry Level

Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment, and they are seeking a Host/Hostess for Mountain Shadows Resort. The role involves greeting and seating guests, managing reservation systems, and ensuring a positive dining experience for patrons.

Hospitality

Responsibilities

Arrive to work promptly and consistently follow schedule

Hold knowledge of the floor plan, server station assignments and table numbers

Inspect menus for cleanliness and crispness and change out when necessary

Walk through dining area and the Lounge, note and correct any irregularities (lights burned out, furniture crooked, etc.)

Check dining room and floors for cleanliness and takes actions where needed

Retrieve reservation books and manage daily reservation sheet. Maintain accurate seating chart and cover tally. Be able to make reservations accurately and courteously

Answer phones with knowledge of the operation of the Mountain Shadows and/or direct the guests for further assistance

Provide a smile and friendly greeting for guests, uses guest's name (if known), confirms number in party, asks guests for their seating preference and special needs, walks with guests at their pace to the table, alerts guests of steps and inclines, assists if necessary and informs server/manager of special needs

Present menus to guests and informs server of guest present at the table and returns to the lobby to greet guests, checks dining room for guests who are ready to leave

Acknowledge and thank guests when they are leaving, ask them to return, ask about their dining experience and follow through with the manager with any guest issues

When closing, inspect for cleanliness and prepare the station for the next day

Attend all scheduled staff meetings and supplemental training sessions

Be familiar with emergency safety measures including CPR and fire evacuation procedures